Unit 1 Tour Reservation
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 2 Arrival and Picking up Guests
Section I Lead-in
Section II Conversations-
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 3 Hotel Check-in
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 4 Housekeeping Service
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 5 Food and Beverage Service
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 6 Tour Guide Service
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 7 Touring the Cities
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 8 Hotel Check - out
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 9 Seeing Tourists off and Departure
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 10 Dealing with Complaints
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Unit 11 Handling Problems and Emergencies
Section I Lead-in
Section II Conversations
Section III Speaking Activity
Section IV Passage Reading
Section V Term Study
Section VI Tour Commentary
Section VII Webtasks
Appendix A World Heritage in China
Appendix B National 5A Scenic Areas
Appendix C Major Out-Bound Travel Destinations for Chinese Citizen
参考文献