前言
Unit 1Arrival and Reception
Warmingup
Section A
Section B
Section C
Section D
Unit 2Travel Agency
Warmingup
Section A
Section B
Section C
Section D
Unit 3Service Quality
Warmingup
Section A
Section B
Section C
Section D
Unit 4Guiding Skills
Warmingup
Section A
Section B
Section C
Section D
Unit 5Hotel Accommodation
Warmingup
Section A
Section B
Section C
Section D
Unit 6Tour Guide Responsibilities
Warmingup
Section A
Section B
Section C
Section D
Unit 7Tour Itinerary
Warmingup
Section A
Section B
Section C
Section D
Unit 8Etiquette of a Tour Guide
Warmingup
Section A
Section B
Section C
Section D
Unit 9Travel Regulations
Warmingup
Section A
Section B
Section C
Section D
Unit 10Seeing off Guests
Warmingup
Section A
Section B
Section C
Section D
Keys to Exercises
Keys to Unit 1
Keys to Unit 2
Keys to Unit 3
Keys to Unit 4
Keys to Unit 5
Keys to Unit 6
Keys to Unit 7
Keys to Unit 8
Keys to Unit 9
Keys to Unit 10