Chapter One Business Letters
Chapter Two Establishing Business Relations
Chapter Three Dressing for Business
Chapter Four Gifts Giving for Intemational Business
Chapter Five International Business Etiquette and Manners
Chapter Six Business Negotiations
Chapter Seven Inquiry and Reply
Chapter Eight Quotation / Offer and Reply
Chapter Nine Credit Investigation
Chapter Ten Counter - Offer and Reply
Chapter Eleven Firm Offers and Non- Firm Offers
Chapter Twelve Orders and Payment
Chapter Thirteen Packing and Shipping Marks
Chapter Fourteen Shipment and Insurance
Chapter Fifteen Complaints and Claims
Chapter Sixteen Agency
References
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