前言
Unit 1 Careers in Hospitality Industry
Ⅰ Reading： The Hospitality Industry
Ⅱ Warm Up： Workplaces in Hospitality Industry
Ⅲ Career Planning
Ⅳ Writing： Resume
Ⅴ Learning More
Unit 2 Travel Agent
Ⅰ Reading： Travel Agency and Travel Agent
Ⅱ Warm Up： Procedure of Travel Inquiry
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing：Reply to Inquiry Email
Ⅶ Learning More
Unit 3 Meeting Guests
Ⅰ Reading： On the Way to the Hotel
Ⅱ Warm Up： Traveling Abroad
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing： Welcome Speech
Ⅶ Learning More
Unit4 Receptionist
Ⅰ Reading： Receptionist job Description
Ⅱ Warm Up ： Types of Hotels
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing： Letter of Confirmation
Ⅶ Learning More
Unit5 Concierge
Ⅰ Reading： Concierge Job Description
Ⅱ Warm Up： Jobs of a Concierge
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
Ⅵ Writing： A Reply to a Complaint Letter
Ⅶ Learning More
Unit 6 Housekeeper
Ⅰ Reading： Housekeeper job Description
Ⅱ Warm Up： Room Facilities
Ⅲ Dialogues
Ⅳ Listening
Ⅴ Speaking
……
Unit 7 One Button Service
Unit 8 Host and Hostess
Unit 9 Waiter and Waitress
Unit 10 Bartender
Unit 11 Tour Guide 1 On the Way to the Attraction
Unit 12 Tour Guide 2 In the Scenic Spot
Unit 13 Tourist Shopping
Unit 14 Entertainment
Unit 15 Health Care
Unit 16 Farewell
References
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