Unit 1 Business Language
Is Your English Too English?
Who Needs English?
English Training Introduction
Unit 2 Making Introductions
Introductions, Greetings, and Titles in Business
Making Introductions Correctly
Business Card
Unit 3 Telephone Manner
Tips for Getting People to Slow Down
Phone Etiquette Tips
The Yellow Pages
Unit 4 Business Entertainment
Entertainment and Gift Giving in Business
Canal Museum——An Ideal Place for Business
Receptions
Checklist
Unit 5 Business Invitations
Business Invitations
Customs on Invitations in Britain
Tips of Business Invitations
Unit 6 Business Dining
How Americans Eat and Drink
Table Manner Tips
Menu
Unit 7 Business Etiquette
Body Language Speaks Louder Than Words
Gracious Manner Makes You Charming
Q&A
Unit 8 Business Communication
Understanding Non-verbal Communication
Listening Skills
List
Unit 9 Business Culture
Intercultural Communication Tips
American Culture
Invitation Letter
Unit 10 Being a Smart Customer
Tips for Spending Your Money Wisely
How to be a Smart Customer
Online Catalogue