Unit 1 How Does One Become a Secretary?
Section 1 Two Advertisements for Secretaries
Section 2 A Letter of Application
Section 3 Preparing the Resume
Section 4 Dealing with an Interview
Section 5 Behaving as a Successful Interviewee
Section 6 Participating in the Interview
Section 7 Going through the Interview
Section 8 Essential Qualities for a Secretary
Section 9 Interviewing with a Successful Secretary in Hong Kong
Section 10 Bill Clinton's Salutation to the Secretaries and Administrative Professionals
Unit 2 How Does a Secretary Work in the Office?
Section 1 Etiquette in Business
Section 2 Global Dress Codes
Section 3 Everyday Office Etiquette
Section 4 Fitting in Your Next Few Weeks, Months
Section 5 Getting along with the Boss
Section 6 Getting along with Your Co-workers
Section 7 Telephone Etiquette
Section 8 Being Well-prepared for a Call
Section 9 The Importance of Listening
Section 10 Ending a Phone Conversation
Umt 3 How Does a Secretary Write Business Letters?
Section l Business Letter Etiquette
Section 2 Planning Your Letter First before Writing It
Section 3 Putting Your Reader First
Section 4 Writing a Strong Opening to Your Business Letter
Section 5 A Letter of Introduction
Section 6 A Letter of Invitation
Section 7 A Letter of Condolence
Section 8 A Letter of Congratulation
Section 9 A Letter of Thanks
Section 10 Writing Memos
Unit 4 How Does a Secretary Manage His/Her Office?
Section 1 Office Efficiency Tips
Section 2 Keeping an Organized Office Space
Section 3 0rganizing Paper Clutter in Your Office
Section 4 Keeping a Clutter Free Desk
Section 5 Filing
Section 6 Managing Paper (1)
Section 7 Managing Paper ( 2)
Section 8 Managing Paper ( 3)
Section 9 Managing Records (1)
Section 10 Managing Records ( 2)
Unit 5 How Does a Secretary Make Arrangements for Business?
Unit 6 How Does a Secretary Interpret in Foreign Affairs?
Unit 7 How Does a Secretary Deal with Visitors?
Unit 8 How Does a Secretary Deal with Business Writing?
Unit 9 How Does a Secretary Deal with International Business?
Unit 10 How Does a Secretary Become a Knowledgeble One?
Unit 11 How Does a Secretary Guide Visitors to Appreciate China?
Appendix 1 世界各主要国家、首都和各国人
Appendix 2 世界主要江、河、湖、海、山、沙漠名称
主要参考文献