Unit 1 Introduction to Logistics
Text 1 What Is Logistics
Dialogue 1 Introduction to Logistics Company
Text 2 Activities in Logistics System
Dialogue 2 Visiting a Logistics Company
Unit 2 Customer Service
Text 1 What Is Customer Service
Dialogue 1 Delay Delivering
Text 2 How to Improve Customer Service Level
Dialogue 2 Making a Complaint
Unit 3 Warehousing
Text 1 Warehouse Operation
Dialogue I Visiting a Warehouse
Text 2 Inventory Management
Dialogue 2 How Much Should I Order
Unit 4 Transportation and Distribution
Text 1 Transportation Mode
Dialogue 1 Negotiating About the Transportation Conditions
Text 2 Distribution Management
Dialogue 2 Partial Shipment and Transshipment
Unit 5 Packaging
Text 1 Introduction to Packaging
Dialogue 1 Packing of Silk Stockings
Text 2 Functions of Packaging
Dialogue 2 The Packaging of Beer
Unit 6 International Logistics
Text 1 Containerization
Dialogue 1 Talking About the Unloading Port
Text 2 Main Logistics Documents
Dialogue 2 Change the Port of Destination
Unit 7 Purchasing
Text 1 Purchasing
Dialogue 1 What Is Purchasing
Text 2 Purchasing Process
Dialogue 2 Ordering Equipment
Unit 8 The Third Party Logistics
Text 1 The Nature of the Third Party Logistics
Dialogue 1 Searching the 3PL Companies
Text 2 3PL in China
Dialogue 2 Evaluating 3PL Companies
Unit 9 Supply Chain Management
Text 1 Supply Chain Management
Dialogue 1 Developing a Supply Chain
Text 2 Developing Trends in Supply Chain Management
Dialogue 2 The Possibility of Creating a Supply Chain
Unit 10 Logistics Information Management
Text 1 The Role of Information Management
Dialogue 1 Difference between Legacy System and Present System
Text 2 Pick to Light Basics
Dialogue 2 Introduction to Supply Chain Management Information System
Appendix Ⅰ Logistics Terms
Appendix Ⅱ Reference Keys
Appendix Ⅲ International Logistics Words
Appendix Ⅳ Logistics Documents
参考文献
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