Unit1 Introduction to Logistics
Text1 What is Logistics
Dialogue1 Introduction to Logistics Company
Text2 Activities in Logistics System
Dialogue2 Visiting a Logistics Company
Unit2 Customer Service
Text1 What is Customer Service
Dialogue1 Delay of Delivering
Text2 How to Improve Customer Service Level
Dialogue2 Making a Complaint
Unit3 Warehousing
Text1 Warehouse Operation
Dialogue1 Visiting a Warehouse
Text2 Inventory Management
Dialogue2 How Much Should I Order
Unit4 Transportation and Distribution
Text1 Transportation Mode
Dialogue1 Negotiating about the Transportation Conditions
Text2 Distribution Management
Dialogue2 Partial Shipment and Transshipment
Unit5 Packaging
Text1 Introduction of Packaging
Dialogue1 Packing of Silk Stockings
Text2 Functions of Packaging
Dialogue2 the Packaging of Beer
Unit6 International Logistics
Text1 Containerization
Dialogue1 Talking about the Unloading Port
Text2 Main Logistics Documents
Dialogue2 Change of Port of Destination
Unit7 Purchasing
Text1 Purchasing
Dialogue1 What is Purchasing
Text2 Purchasing Process
Dialogue2 Ordering Equipment
Unit8 the Third Party Logistics
Text1 the Nature of the Third Party Logistics
Dialogue1 Searching the 3PL Companies
Text2 3PL in China
Dialogue2 Evaluating 3PL Companies
Unit9 Supply Chain Management
Text1 Supply Chain Management
Dialogue1 Developing a Supply Chain
Text2 Developing Trends in Supply Chain Management
Dialogue2 the Possibility of Creating a Supply Chain
Unit10 Logistics Information Management
Text1 The Role of Information Management
Dialogue1 Difference between legacy system and present system
Text2 PicktoLight Basics
Dialogue2 Introduction to Supply Chain Management Information System
Appendix Ⅰ附录一Logistics Terms
Appendix Ⅱ附录二Reference Key
Appendix Ⅲ附录三International Logistics Words
Appendix Ⅳ附录四Logistics Documents
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