Chapter 1 认识工作
Unit 1 Arriving at a new job新人报到
Unit 2 Welcoming and introducing the newcomer欢迎与介绍新人
Unit 3 Meeting your new boss or supervisor会见老板／上司
Unit 4 Learning about your office认识办公室环境
Unit S Learning about locations near your office认识公司周围环境
Unit 6 Learning about your company’s organization认识公司架构
Unit 7 Asking／answering questions about your duties at work职责询问与说明
Chapter 2 公司内部联络
Unit 8 Greetings and small talk in the office办公室内的基本问候语
Unit 9 Telephone etiquette电话礼仪
Unit 10 Taking messages记录留言
Unit 11 Taking a day off 请假
Unit 12 Explaining reasons for being late说明迟到原因
Unit 13 Email correspondence within the company公司内部的电子邮件
Unit 14 Setting up a meeting会议准备事项
Unit 15 Applying for stationery申请文具
Unit 16 Making requests related to your work and asking for permission提出公务申请并请求批准
Chapter 3 硬件设备的使用
Unit 17 Using a fax machine传真机的使用
Unit 18 Using a copy machine复印机的使用
Unit 19 Basic computer functions电脑的基本功能
Unit 20 FTP and networks inside the company内部网络与资源共享
Unit 21 Using the lnternet互联网的使用
Unit 22 Using instant messengers for correspondence通信软件的使用
Unit 23 Using a printer打印机的使用
Unit 24 Using email电子邮件的使用
Unit 25 Viruses and troubleshooting电脑中毒与问题处理
Chapter 4 工作事务
Unit 26 Making proposals in a meeting在会议中提出意见
Unit 27 Running a meeting主持会议
Unit 28 Discussing marketing strategy讨论营销策略
Unit 29 Proposing a new project提出新的项目
Unit 30 Presenting a new product介绍新产品
Unit 51 Discussing solutions to a problem讨论问题的解决方案
Unit 32 Discussing a mistake讨论工作过失
Unit 33 Accepting criticism and taking responsibility接受批评与承担责任
Unit 34 Distribution of work and responsibilities责任归属与工作分配
Unit 35 Feeling overworked and making complaints工作过量与抱怨
Unit 36 Working overtime加班
Chapter 5 对外的联络
Unit 37 Contacting by email电子邮件的往来
Unit 38 Contacting by fax传真的往来
Unit 39 Making appointments with customers on the phone打电话与客户预约会面
Unit 40 A 1unch meeting with customers与客户的餐会
Unit 41 Introducing and promoting your product介绍与推荐公司产品
Unit 42 Describing and comparing products说明与比较产品
Unit 43 Negotiating the price with customers与客户议价
Unit 44 Making purchases and comparing prices采购产品与比价
Unit 45 Accepting orders and shipping orders接单与送货
Unit 46 Making a deal with a customer与客户达成协议
Unit 47 Discussing contract terms讨论合约条款
Unit 48 Signing an official contract签署正式合约
Unit 49 Dealing with complaints from customers处理客户投诉
Chapter 6 人事相关问题
Unit 50 Interviewing a job applicant面试应聘者
Unit 51 Explaining the benefits of the company说明公司福利
Unit 52 Negotiating the salary交涉薪资
Unit 53 Hiring a new employee聘用员工
Unit 54 Tax issues税务事宜
Unit 55 Insurance issues保险事宜
Unit 56 A promotion升迁
Unit 57 A change in personnel人事变动
Unit 58 Resignation辞职
Unit 59 A lunch gathering between colleagues同事间的聚餐
Chapter 7 社交与旅游
Unit 60 Year-end bonuses年终奖金
Unit 61 Staff outings员工旅游
Unit 62 Arrange Ring a business trip安排出差
Unit 63 Booking a hotel room订房
Unit 64 Confirming flights and booking air tickets确认航班与订机票
Unit 65 Renting a car or taking public transportation租车或搭乘公共交通工具
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