Unit 1 An Overview of the Hotel Industry
Part Ⅰ Readings
Text A Intensive Reading: The Development of Hotel Industry
Text B Extensive Reading: The Role and Organizational Structure of a Hotel
Part Ⅱ Hotel Links
Reservation Application Form 酒店预订单
Part Ⅲ Dialogues
Dialogue 1 : Location and Direction
Dialogue 2: Showing the Way
Part IV Exercises
Unit 2 Front Office Operations
Part Ⅰ Readings
Text A Intensive Reading: Front Office Systems and Guest Cycles
Text B Extensive Reading: Reservationist and Receptionist
Part Ⅱ Hotel Links
Registration Forms/住宿登记单
Part Ⅲ Dialogues
Dialogue 1: Check-in Service
Dialogue 2: Check-out Service
Part Ⅳ Exercises
Unit 3 Housekeeping Department
Part Ⅰ Readings
Text A Intensive Reading: Housekeeping Departement
Text B Extensive Reading: Housekeeping Services
Part Ⅱ Hotel Links
Laundry Request Form 洗衣单
Part Ⅲ Dialogues
Dialogue 1: A Call Reservation for Four Single Rooms with Bath
Dialogue 2: Would you please buy a map for me?
Part Ⅳ Exercises
Unit 4 F&B Department
Part Ⅰ Readings
Text A Intensive Reading: Restaurant Public Relationship
Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10%
Part Ⅱ Hotel Links
Menu 菜单
……
Unit 5 At Bar
Unit 6 At Convention Genter
Unit 7 Clubhouse Serveices
Unit 8 The Hotel Administrtion
Unit 9 Kitchen Management
Unit 10 Hotel Marketing
Appendix Useful Expressions in the Hotel
参考文献
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