Part 1 Guest Reception 顾客接待
Unit 1 Accepting a Reservation for a Table 接受单桌预订
Unit 2 Accepting a Reservation for a Banquet 接受宴会预订
Unit 3 Declining a Reservation form a Guset 客满拒绝预订
Unit 4 Telling Service Time to a Guest 向顾客介绍营业时间
Unit 5 Showing a Guest to the Table 引领顾客入座
Unit 6 Asking a Guest to Wait 请顾客等候
Part 2 Pre-meal Services 餐前服务
Unit 1 Taking Orders 接受点菜
Unit 2 Recommending Special Dishes 推荐特色菜
Unit 3 Serving Wines and Drinks 酒水服务
Unit 4 Accepting Special Demands 接受特殊要求
Unit 5 Taking a Breakfast Service 受理早餐服务
Unit 6 Taking a Lunch Service 受理午餐服务
Part 3 Serving during a Meal 席间服务
Unit 1 Serving Chinese Food 中国餐服务
Unit 2 Serving Foreign Food 外国餐服务
Unit 3 Serving Dishes 上菜服务
Unit 4 Supplying Spices 提供香料
Unit 5 Explaining Menus for a Guest 向顾客解释菜单
Unit 6 Explaining Meal Etiquette 讲解用餐礼节
Part 4 Post-meal Services 餐后服务
Unit 1 Settling Bills 结账服务
Unit 2 Explaining Tax and Service Charges 解释税率和服务费
Unit 3 Helping a Guest Look for a Lost Article 帮顾客寻找失物
Unit 4 Handling Complaints about Food 接受对食物的投诉
Unit 5 Handling Complaints about Services 接受对服务的投诉
Unit 6 Apologizing and Replying 道歉与应答
Unit 7 Asking a Guest for Comments 向顾客收集意见
Part 5 Special Services 特殊服务
Unit 1 Chafing Dish Services 火锅服务
Unit 2 Coffee Services 咖啡服务
Unit 3 Tea Services 饮茶服务
Unit 4 KFC Services 肯德基服务
Unit 5 Buffet Services 自助餐服务
Unit 6 Fast-food Services 快餐服务
Unit 7 Delivery Services 外送服务
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