客户服务文化构建（英文原版）（第2版）

　　1 Introduction to the Scottish Quatifications Authorlty
　　2 Introduction to the Unit
　　2.1 What is the Purpose of theis Unit?
　　2.2 Whwat are the Outcomes of this Unit?
　　2.3 What do I Need to be Abie to do in Order to Achieve the Unit?
　　2.4 Approximate Study Time for This Unit
　　2.5 Equipment/Materal Required for this Unit
　　2.6 Symbois Used in this Unit
　　3 Assessment Information for this Unit
　　3.1 What Do I Have to Do to Acheve This Unit?
　　4 Suggested Lesson Plan
　　5 Learning Material
　　5.1 Section 1
　　5.2 Section 2
　　5.3 Section3

　　《客户服务文化构建（英文原版）（第2版）》是英文教材，介绍建立一种顾客关心文化的商业类专业教材。书中阐述了顾客关系文化，顾客关系文化的重要性以及建立顾客关系文化的方法与要点等内容。