CHAPTER1 Process in Technical Communication
Defining Technical Communication
Determining the Purpose
Analyzing Your Readers
Collecting lnformation
Completing an Outline
Writing lnitial Drafts
Revising Drafts
Writing in Groups
Chapter Summary
Learning Portfolio
CHAPTER2 McDuff，lnc：Ethics and Globalism in the Workplace
Corporate Culture in the New Century
The Global Workplace
Ethics on the Job
Background and Types of Projects
Corporate and Branch Offices
Writing at McDuff
Chapter Summary
Learning Portfolio
CHAPTER3 Organizing lnformation
lmportance of Organization
Three Principles of Organization
ABC Format for Documents
Tips for Organizing Sections and Paragraphs
Chapter Summary
Learning Portfolio
Models for Good Writing
CHAPTER4 Page Design
Guidelines for Page Desingn
Fonts and Color
Computers in the Writing Process
Chapter Summary
Learning Portfolio
Models for Good Writing
CHAPTER5 Patterns of Organization
Argument
Definition
Description
Classification/Division
Comparison/Contrast
Chapter Summary
Learning Portfolio
……
CHAPTER6 Process Descriptions and lnstructions
CHAPTER7 Letters，Memos，and Electronic Communication
CHAPTER8 lnformal Reports
CHAPTER9 Formal Reports
CHAPTER10 Proposals and Feasibility Studies
CHAPTER11 Web Pages and Writing for the Web
CHAPTER12 Graphics
CHAPTER13 Oral Communication
CHAPTER14 Technical Research
CHAPTER15 The Job Search
CHAPTER16 Style in Technical Writing
Appendix：Handbook
lndex
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