CHAPTER 1 初来乍到
1.Interview Notice面试通知
2.Interview in Progress面试进行时
3.SeIf—introduction自我介绍
4.Work Experience工作经验
5.Advantages and Disadvantages优势劣势
6.Future plannin9未来规划
7.Salary Expectation薪酬期望
8.Reasons for Leavin9辞职理由
9.Reasons for Applyin9应聘理由
1 0.Company Situation公司状况
CHAPTER 2 日常工作
1.Greetin9打招呼
2.A New Employee新员工
3.A Busy Day忙碌的一天
4.Asking for Advice征求意见
5.Looking for Someone’s Office寻找他人办公室
6.Asking for a Olient’s Information询问客户资料
7.Asking about Deadlines询问截止日期
8.Asking for Leave请假
9.Working Overtime加班
10.Getting a Raise涨工资
CHAPTER 3 会议与电话
1.Notifying a Meeting通知开会
2.Calling a Group Meeting召集组会
3.Appointment with a Client与客户有约
4.Asking about a Schedule询问日程
5.Confirming a Schedule确认日程
6.Hosting a Meetin9主持会议
7.Getting Someone over the Phone致电找人
8.Speaking to Operator请接线员转接
9.Leaving or Taking a Message留言
10.Making an Appointment over the Phone电话约见
CHAPTER 4 客户往来
1.Oontacting Clients联系客户
2.Introducing Products介绍产品
3.At the Airport机场迎客
4.Exchanging Business Cards交换名片
5.Inviting Clients for Dinner宴请客户
6.Introducing Company介绍公司
7.Factory Tours参观工厂
8.Presenting Gifts馈赠礼物
9.Seeing Clients Off送别客户
10.Visiting Clients拜访客户
chapter 5 贸易洽谈
1.Meeting Clients会见客户
2.Inquiries and Quotations询价报价
3.Price Negotiation价格谈判
4.Quantity and Quality数量质量
5.Insurance保险事宜
6.Shipment发货装运
7.Terms of Payment付款方式
8.Signing Contracts签订合同
9.Agents代理销售
10.Claims and Arbitrations索赔仲裁
CHAPTER 6 公务出差
1.Schedule for Business Trip出差日程安排
2.Business Expenses差旅费用
3.Making Airline Reservation预订机票
4.Boarding at the Airport机场登机
5.Transportation交通工具
6.Checking into a Hotel投宿旅馆
7.Staying at a Hotel住在旅馆
8.A Business Visit商务会晤
9.Making an International Call打国际电话
10.In an Emergency紧急情况
CHAPTER 7 营销活动
1.Product Orientation产品定位
2.Direction of the Market市场趋势
3.Price Decision价格决策
4.Marketing Plans营销计划
5.Marketing Methods营销手段
6.Advertisement Online网络广告
7.Newspaper Advertisement报纸广告
8.Market Research市场调研
9.Overseas Markets海外市场
10.After—sale Research售后调查
CHAPTER 8 人力资源
1.Teamwork团队合作
2.Performance Evaluation业绩评估
3.Getting fired被解雇
4.Being late for work工作迟到
5.On—the—job Training在职培训
6.Asking for Covering请求代班
7.Education Background教育背景
8.New Work新工作
9.Reporting Work汇报工作
10.Working Pressure工作压力
CHAPTER 9 业务拓展
1.Brand Promotion品牌推广
2.Media Plannin9媒体方案
3.Sales Promotion促销
4.After—sale Service售后服务
5.TV Advertisement电视广告
6.Creating the Market开创新市场
7.Line of Business营业范围
8.Making Complaints投诉
9.Commerce on the Internet网上贸易
10.Customer Management客户管理
CHAPTER 10 个人薪金与事业发展
1.About Salaries关于薪酬
2.Benefits福利待遇
3.About Bonus关于奖金
4.Relaxing Vacation休假
5.Ambitions抱负
6.Asking for Retroactive Pay要求补薪
7.Asking for Promotion要求提职
8.Transferring Position调动职位
9.Asking for Resignation要求离职
10.Retiring退休
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