Chapter1Front Office Department 前厅部
Unit1 Room Reservation 预订客户
Unit2 Canceling or Changing the Reservation 取消与更改预订
Unit3 Check-in 登记入住
Unit4 Delivering Luggage to Room 取送行李
Unit5 Offering Consultation Service 提供咨询
Unit6 Foreign Currency Exchange 外汇兑换服务
Unit7 Depositing Items 寄存物品
Unit8 Guiding Guests to the Room 带客入房
Unit9 Changing Rooms 调换房间
Unit10 Extending the Stay 延长住宿
Unit11 Dealing with Complaints 处理投诉
Unit12 Check-out 结账离店
Chapter2 Housekeeping Department 客房部
Unit1 Cleamng the Room 清理服务
Unit2 Delivering Food Service 客房用餐服务
Unit3 Maintenance Service 维修保养服务
Unit4 Telephone Service 电话服务
Unit5 Laundry Service 送洗服务
Unit6 Wake-up Service 叫醒服务
Unit7 Medical Service 医疗服务
Unit8 Lost and Found 失物招领
Unit9 Asking for Items 索取物品
Unit10 Baby-sitter Service 托婴服务
Unit11 Emergency 突发事件
Unit12 Safety of the Hotel 酒店安全
Chapter3 Catering Department 餐饮部
Unit1 Booking Seat 预订餐桌
Unit2 Banquet Reservation 宴会预订
Unit3 No More Tables 席位已满
Unit4 Greeting the Guests 欢迎来客
Unit5 Setting the Table 餐桌摆设
Unit6 Taking Orders 点菜
Unit7 Serving Dishes 上菜
Unit8 Service during the Meal 席间服务
Unit9 Drinks 酒水
Unit10 Buffet 自助餐
Unit11 Paying the Bill 买单
Chapter4 Business Center 商务中心
Unit1 Secretarial Service 文秘服务
Unit2 Fax Service 收发传真
Unit3 Translating and Interpreting Service 翻译服务
Unit4 Ticket Service 票务服务
Unit5 Mail Service 邮政服务
Unit6 Convention Service 会务服务
Unit7 Intemet Service 网络服务
Chapter5 Recreation Department 康乐部
Unit1 At the Health Center 在健身房
Unit2 In the Beauty Center 在美容中心
Unit3 Going to the Cinema 看电影
Unit4 In the Ballroom 在歌舞厅
Unit5 Sauna and Massage 桑拿按摩
Chapter6 Shopping Department 商场部
Unit1 Jewelry and Crafts 珠宝工艺品
Unit2 Textile and Knitwear 丝绸纺织品
Unit3 Chinese Arts and Antiques 书画古玩
Unit4 Clothes， Shoes and Hat 服装鞋帽
Unit5 Food and Drinks 食品饮料
Unit6 Health Care Products 医药保健品
Appendix 附录
1. Accommodation Registration Form 住宿登记表
2. Hotel Reservation Form 订房确认书
3. Everyday Words in Hotel 宾馆餐厅常用词汇
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