前言Preface i
A. 银行业务Banking
A1. 一般业务General Business TRACK
A2. 消费金融Consumer Finance TRACK
A3. 票据Payment Instruments TRACK
B. 企业经营Business Operations
B1. 办公流程Office Procedures TRACK
B2. 经营管理Management TRACK
C. 通信Communication
C1. 电话英语On the Phone TRACK
C2. 电子邮件E-mail TRACK
C3. 传真Fax TRACK
C4. 信件Snail Mail TRACK
D. 企业结构Company Structure
D1. 企业简介Company Profile TRACK
D2. 组织结构Organizational Structure TRACK
E. 客服Customer Service
E1. 客户投诉Customer Complaints TRACK
E2. 售后服务After-sales Services TRACK
F. Economy 经济
F1. 经济学用语Economic Terms TRACK
F2. 经济趋势Economic Trends TRACK
F3. 国内经济Domestic Economy TRACK
F4. 国际经济International Economies TRACK
G. 财务与会计Finance & Accounting
G1. 损益表Income Statements TRACK
G2. 资产负债表Balance Sheets TRACK
G3. 会计流程Accounting Procedures TRACK
G4. 企业资源规划ERP TRACK
H. 产业Industry
H1. 生产制造Manufacturing TRACK
H2. 质量控制Quality Control TRACK
I. 保险Insurance
I1. 保单Policies TRACK
I2. 保险理赔Claims TRACK
J. 国际贸易International Trade
J1. 外汇Foreign Exchange TRACK
J2. 贸易Trade TRACK
J3. 进出口Import & Export TRACK
J4. 货运Shipping TRACK 29
K. 投资Investment
K1. 股市Stock Markets TRACK
K2. 债券Bonds TRACK
K3. 基金与其他Funds & Other Investment Instruments TRACK
L. 营销Marketing
L1. 营销计划Marketing Proposals TRACK
L2. 促销Sales Promotions TRACK
L3. 商展Trade Shows TRACK
L4. 广告宣传Advertising Campaigns TRACK
M. 会议Meetings
M1. 会前Before a Meeting TRACK
M2. 会中During a Meeting TRACK
M3. 会后After a Meeting TRACK
N. 谈判Negotiating
N1. 合约Contracts TRACK
N2. 议价Bargaining TRACK
N3. 代理权Distributorships TRACK
O. 办公室Office Skills
O1. 使用电脑Using Computers TRACK
O2. 复印Making Photocopies TRACK
O3. 整理文件Filing Documents TRACK
P. 人事Personnel
P1. 面试Job Interviews TRACK
P2. 人事变动Personnel Changes TRACK
P3. 人事管理Personnel Management TRACK
Q. 简报Presentations
Q1. 作简报Making a Presentation TRACK
Q2. 使用图表Using Graphs TRACK
R. 销售Sales
R1. 洽谈业务Business Talk TRACK
R2. 付款条件Payment Terms TRACK
R3. 出差Business Trips TRACK
R4. 商务餐会Business Meals TRACK
R5. 电子商务E-commerce TRACK
R6. 交货Delivery TRACK
S. 社交Socializing
S1. 接待访客Receiving Visitors TRACK
S2. 谈工作Talking about Work TRACK
S3. 闲谈Small Talk TRACK
S4. 谈休闲娱乐Talking about Leisure Activities TRACK
T. 税收Taxes
T1. 税收事宜Tax Issues TRACK
T2. 报税Tax Returns TRACK
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