1 Creative Operations Management Problem Solving:A Decision-Making Approach
1.1 Managerial Decision Making
1.2 The Intelligence Phase of the Decision-Making Process
1.3 The Design Phase of the Decision-Making Process
1.4 The Choice Phase of the Decision-Making Process
1.5 An Example:Jackets versus Scrap at the UNEEDA Corporation
1.6 Concluding Comments
EXERCISES
2 Forecasting
2.1 Forecasting at the LastEver Corporation
2.2 Patterns of Data
2.3 forecasting Approaches
2.4 Time Series Analysis
2.5 Concluding Comments
EXERCISES
3 Advanced Forecasting
3.1 Extrapolation from the Past
3.2 Regression Analysis
3.3 Cyclical and Seasonal Issues
3.4 Concluding Comments
EXERCISES
4 Planning Models
4.1 The Basic Planning Problem
4.2 The Basic Pricing Problem
4.3 Nonlinear Cost and Demand Functions
4.4 Preparing a Five-Year Plan
4.5 The Impact of Pricing
4.6 Concluding Comments
EXERCISES
5 Aggregate Planning and Learning Curves
5.1 The Nature of Aggregate Planning
5.2 Tradeoffs between Production and Inventory
5.3 Learning Curves
5.4 Concluding Comments
EXERCISES
6 Inventory
6.1 Why Hold Inventory?
6.2 The Cost of Inventory
6.3 Cyclic Inventory Control
6.4 The Economic Order Quantity Model
6.5 What-If Scenarios
6.6 EOQ Model with Price Breaks
6.7 Economic Production Lot Size Model
6.8 Single-Period Models with Probabilistic Demand
6.9 Multi-Period Models with Probabilistic Demand
6.10 Concluding Comments
EXERCISES
7 Material Requirements Planning
7.1 Where MRP Fits In
7.2 Master Production Schedule
7.3 Bill of Materials
7.4 A Simple MRP Example
7.5 Rolling the MRP Schedule
7.6 Adding Allocated Inventory and Safety Stock
7.7 A More Complex MRP Example
7.8 Dealing with Multiple Products
7.9 Problems at Central Products Incorporated
7.10 Concluding Comments
EXERCISES
8 Quality:Monitoring Processes Using Charts
8.1 Monitoring Processes by Charts:Looking at the Data
8.2 Mean Charts
8.3 The Run Chart
8.4 The R(Range)Chart
8.5 Standard Deviation Charts
8.6 Using These Charts
8.7 Control Charts for Attribute Data
8.8 Other Quality Control Charts
8.9 Concluding Comments
EXERCISES
9 Machine Replacement and Maintenance
9.1 Machine Replacement Decisions
9.2 Machine Maintenance Decisions
9.3 Group Maintenance Decisions
9.4 Concluding Comments
EXERCISES
10 Project Management
10.1 The Project
10.2 The Professor
10.3 Network Diagrams
10.4 Probabilities
10.5 Crunching
10.6 Concluding Comments
EXERCISES
11 Facility Location Decisions
11.1 Factor Weighting
11.2 Center-of-Gravity Method
11.3 Cost-Volume Analysis
11.4 Concluding Comments
EXERCISES
12 Risk Analysis and Simulation
12.1 Problems Where Uncertainty Is Important
12.2 Working the Cough Drop Problem
12.3 Generating Random Numbers
12.4 Break-Even Analysis under Uncertainty:A Case Study
12.5 The Farmer's Problem:Dependent Random Variables
12.6 Concluding Comments
EXERCISES
13 Simulating Operations Management Processes
13.1 The Network-Flow Production Process
13.2 The Matchstick Shuffling System
13.3 The Copy Machine Problem
13.4 Why Projects Are Late
13.5 The Single Station System
13.6 Concluding Comments
EXERCISES
14 Resource Allocation:Applied Constraint Management
14.1 Making Mathematical Programming Relevant for Operations Management
14.2 A Production Planning Support System
14.3 A Transportation Problem
14.4 Concluding Comments
EXERCISES
Appendix A Using Excel
Appendix B The Models
For Further Reading
Index
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