Unit 1 how does one become a secretary?
section 1 being interviewed
section 2 preparing an interview
section 3 writing a letter of application and resume
section 4 getting some knowledge of a secretary
Unit 2 how does a secretary work at the office?
section 1 meeting the office staff
section 2 getting along well with one' s boss and colleagues
section 3 getting some knowledge of english letters (1)
section 4 getting some knowledge of business etiquette (1)
Unit 3 how does a secretary manage his/her office efficiently?
section 1 bringing order to the office
section 2 keeping your office green
section 3 organizing your office
section 4 managing records effectively
Unit 4 how does a secretary receive visitors?
section 1 dealing with visitors
section 2 being courteous and efficient
section 3 get some knowledge of english letters (2)
section 4 get some knowledge of business etiquette (2)
Unit 5 how does a secretary handle phone calls?
section 1 making and answering phone calls
section 2 telephoning effectively
section 3 writing a letter of introduction
section 4 being diplomatic (1)
Unit 6 how does a secretary file effectively?
section 1 doing filing
section 2 filing effectively
section 3 writing a letter of congratulations
section 4 being diplomatic (2)
Unit 7 how does a secretary deal with meetings?
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