前言
Chapter 1 Business Letter Writing
Learning Aims
Section 1
Section 2
Section 3
Notes
Exercises
Chapter 2 Establishing Business Relations
Learning Aims
Case 2-1
Case 2-2
Case 2-3
Notes
Introduce Sentence Patterns
Exercises
Chapter 3 Enquiries and Replies
Learning Aims
Case 3-1
Case 3-2
Case 3-3
Case 3-4
Notes
Exercises
Chapter 4 Offers and Counter-offers
Learning Aims
Case 4-1
Case 4-2
Case 4-3
Case 4-4
Case 4-5
Notes
Exercises
Chapter 5 Acceptance
Learning Aims
Case 5-1
Case 5-2
Case 5-3
Case 5-4
Case 5-5
Notes
Exercises
Chapter 6 Sending Proforma Invoice
Learning Aims
Case 6-1
Case 6-2
Case 6-3
Case 6-4
Notes
Exercises
Chapter 7 Modes of Modern Communication
Learning Aims
Section 1 Telegram
Section 2 Telex
Section 3 Fax
Section 4 E-mail
Notes
Exercises
Chapter 8 Sales Promotion
Learning Aims
Case 8-1
Case 8-2
Case 8-3
Case 8-4
Notes
Exercises
Chapter 9 Terms of Payment
Learning Aims
Case 9-1
Case 9-2
Case 9-3
Case 9-4
Case 9-5
Notes
Exercises
Chapter 10 Packing
Learning Aims
Case 10-1
Case 10-2
Case 10-3
Case l0-4
Notes
Exercises
Chapter 11 Insurance
Learning Aims
Case 11-1
Case 11-2
Case 11-3
Case 11-4
Notes
Exercises
Chapter 12 Shipment
Learning Aims
Case 12-1
Case 12-2
Case 12-3
Case 12-4
Notes
Exercises
Chapter 13 Complaints & Claims
Learning Aims
Case 13-1
Case 13-2
Case 13-3
Case 13-4
Notes
Exercises
Suggested Answers
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Reference