Chapter 1 Structure and Format of Business Letters
Chapter 2 Establishing Business Relations
Chapter 3 Inquiries and Replies
Chapter 4 Offers and Promotion
Chapter 5 Counter Offers
Chapter 6 Orders and Replies
Chapter 7 Payment
Chapter 8 Letters of Credit
Chapter 9 Packing
Chapter 10 Shipment
Chapter 11 Shipping Documents
Chapter 12 Insurance
Chapter 13 Complaints and Settlement
Chapter 14 Bid and Tender
Chapter 15 Agency
Chapter 16 Trade Shows
Chapter 17 Signing Contract
Chapter 18 E-Mail
Appendix
References