1 logistics and competitive strategy
competitive advantage
gaining competitive advantage through logistics
the misson of logistics management
the supply chain and competitive performance
the changing logistics environment
summary
2 the customer service dimension
the marketing and logistics interface
what is customer service?
customer service and customer retention
servicd-driven logistics systems
setting customer service priorities
setting service standards
summary
3 measuring logistics costs and performance
the concept of total cost analysis
principles of logistics costing
logistics and the bottom line
customer profitability analysis
.direct product profitability
cost drivers and activity-based costing
summary
4 benchmarking the supply chain
what to benchmark?
benchmarking the logistics process
mapoping supply chain processes
supplier and distributor benchmarking
setting benchmarking priorities
identifying logistics performance indicators
summary
5 managing the global pipeline
the trend towards globalization in the supply chain
the challenge of global logistics
organizing for global logistics
the future
summary
6.strategic lead-time management
tim-based competition
the concept of lead time
logistics pipeline management
logistics value engineering
the lead-time gap
summary
7 just-in-time and ‘quick response’logistics
the japanese philosophy
implications for logistics
‘quick response’logistics
vendor managed inventory
logistics information systems
logistics systems dynamics
production strategies for quick response
summary
8 managing the supply chain
creating the logistics vision
the problems with conventional organizations
developing the logistics organization
logistics as the vehicle for change
the need for integration
managing the supply chain as a network
process integration and ecr
co-makership and logistics partnerships
supplier development
summary
appendix
9 leading-edge logistics
the new organizational paradigm
managing the supply chain of the future
the role of information in the virtual supply chain
making change happen
summary
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