序
Chapter 1 前厅服务Front Office
Unit 1 房间预订Room Reservations＼3
Unit 2 前台接待Reception＼9
Unit 3 登记入住Registration＼15
Unit 4 寄存行李Depositing Luggage＼20
Unit 5 客房已满Booked Fully＼26
Unit 6 取消或更改预订Canceling or Changing the Reservation＼31
Unit 7 团队预订The Group Reservation＼37
Unit 8 票务预订Booking Tickets＼43
Unit 9 旅游咨询Traveling Consultation＼49
Unit 10 兑换外币Changing Money＼55
Unit 11 处理投诉Dealing with Complaints＼61
Unit 12 失物招领Lost and Found＼67
Unit 13 结账退房Checking Out＼72
Chapter 2 客房部The Housekeeping Department
Unit 1 带客入房Accompanying the Guest to the Room＼l79
Unit 2 客房清理Rooms Cleaning＼88
Unit 3 增添物品Adding Items＼94
Unit 4 叫醒服务Morning Call Service＼1 00
Unit 5 房餐服务Room Service＼106
Unit 6 电话服务Telephone Service＼112
Unit 7 安排出租车Arranging a Taxi＼117
Unit 8 洗衣服务Laundry Service＼122
Unit 9 维修服务Maintenance Service＼128
Chapter 3 餐饮部Food and Beverage Department
Unit 1 预订座位Booking Seats＼137
Unit 2 领位服务Leading in the Guest＼143
Unit 3 询问要求Asking Requirements＼149
Unit 4 菜品推荐Recommending Dishes＼154
Unit 5 上菜服务Serving Dishes＼161
Unit 6 就餐意见Complaining of the Dishes＼167
Unit 7 结算账单Bill Pavment＼172
Unit 8 付小费Tip＼1 78
Unit 9 安排宴会Arranging Banquet＼183
Chapter 4 康乐中心The Recreation Center
Unit 1 桑拿按摩Sauna and Massage＼191
Unit 2 美容美发Beauty Salon＼197
Unit 3 在健身房In the Gym＼203
Unit 4 在酒吧间In a Bar＼208
Unit 5 在歌舞厅In the Hall＼214
Chapter 5 商务中心Business Center
Unit 1 打字复印Typing and Photocopying Service＼223
Unit 2 传真服务Fax Service＼229
Unit 3 会议预订Reserving the Conference＼234
Unit 4 委托代办服务Entrusted Service＼240
Chapter 6 商场部Department Stores
Unit 1 迎宾导购Welcome Guide＼249
Unit 2 纪念品商店Souvenir Shops＼255
Unit 3 日用品超市Commodity Supermarkets＼262
Unit 4 鲜花店Flower Store＼267
Unit 5 雪茄店Cigar Store＼273
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