Characters
Chapter 1 Your First Year at Work
1.Meeting and Greeting
2.Making New Friends
3.Employee Contracts
4.Business Calls
Chapter 2 Working for the Boss
5.Different Types of Bosses
6.Dealing with Criticism
7.Sexual Harassment
8.Making Mistakes
Chapter 3 Working with Colleagues
9.Office Parties
10.Free Time
11.Office Romance
12.Office Gossip
Chapter 4 Dealing with Customers
13.Customer Relations
14.Entertaining Clients
15.Quality Control
16.Marketing
Chapter 5 Personnel
17.Job Titles and Descriptions
18.Business English
19.Staffing Problems
20.Job Interviews
Chapter 9 Business Opportunities
21.Franchising
22.Import/Export
23.Expansion
24.Web Business
Chapter 7 Holidays
25.Annual Leave
26.Golden Weeks
27.Changes to the Public Holidays
28.Foreign Holidays
Chapter 8 Outside Work Problems
29.Accommodation
30.Travel
31.Leisure
32.Family
Chapter 9 Money
33.Salaries
34.Overtime
35.Annual Bonus
36.Perks of the Job
Chapter 10 Business Thinking
37.The 6 Hats
38.Blue-sky Thinking
39.The Long Tail
40.The 80/20 Rule