Unit One Arrival
Lesson One
Dialogue 1 On an Airplane
Dialogue 2 Having Meals
Reading: Convenient Transportation of Shenyang
Lesson Two
Dialogue At the Customs
Reading : Customs Declaration
Lesson Three
Dialogue At the airport
Reading : Tips for meeting tour Group at the airport
Lesson Four
Dialogue On the Way to the Hotel
Reading : Welcome Speech
Unit Two Front Office
Lesson One
Dialogue 1 Reservation
Dialogue 2 Accepting a Tour Group Reservation
Reading : Front Office Client and Types of rooms
Lesson Two
Dialogue 1 Reception
Dialogue 2 Showing the Guest to His Room
Reading: Concierge
Lesson Three
Dialogue 1 A Call to USA
Dialogue 2 Morning Call
Reading : Telephone Calls
Lesson Four
Dialogue Giving information
Reading : Standard Phrase for Front Desk
Lesson Five
Dialogue 1 Complaints
Dialogue 2 Charging More
Reading: Complaints
Lesson Six
Dialogue 1 Foreign Currency Exchange
Dialogue 2 Paying by Credit Card or in Cash
Reading: Cashiers
Unit Three Food and Beverage
Lesson One
Dialogue 1 Booking Seats
Dialogue 2 Banquet Reservations
Reading : The Manager's Remarks
Lesson Two
Dialogue 1 Seating the Guests with a Reservation
Dialogue 2 Receiving the Dinners
Reading : Hostess
Lesson Three
Dialogue 1 Ordering in a Restaurant
Dialogue 2 Ordering Drinks
……
Unit Four Housekeeping Department
Unit Five Shopping
Unit Six Sightseeing
Unit Seven Departure
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