前言
Lesson One Introduction to Property Management
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Two Property Management Marketing
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Three Property Management Company
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Four Different Types of Service
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Five Residential Estate
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Six Commercial and Industrial Property
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Seven Environment Management
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Eight Facility Management
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Nine Security and Fire Protection Management
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Ten Property Owners Move-in
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Eleven Complaint about the Property Management
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Twelve Community Culture
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Thirteen How to Establish an Owners Commmittee
PartⅠ Conversation
PartⅡ Reading Material
PartⅢ Reading Material
Lesson Fourteen Practical Writing for Property Management
PartⅠ About Practical Writing for Property Management
PartⅡ Writing Samples
PartⅢ Writing Practice
附录A 参考译文
附录B 物业管理专业术语
参考文献