Part 1 Human Resources Department
Unit One Employment
Unit Two Job Interviews
Unit Three Work Training
Unit Four Daily Office Routine
Unit Five Work Shift
Unit Six Working Overtime
Unit Seven Signing an Agreement
Unit Eight Working Pressure
Part 2 Outgoing Business
Unit One Business Visa
Unit Two Booking Ticket
Unit Three Booking Room
Unit Four At the Airport
Unit Five At the Hotel
Unit Six At a Restaurant
Unit Seven Taking a Taxi
Unit Eight In the Bank
Part 3 Telephone Calls
Unit One Transferring a Call
Unit Two Wrong Number
Unit Three Bad Connections and Busy Lines
Unit Four Leaving a Message
Unit Five Call Back
Unit Six Reservation Calls
Unit Seven Rescheduling over the Phone
Unit Eight Cancelling an Appointment over the Phone
Part4 Company Conferences
Unit One Preparing for a Meeting
Unit Two A meeting agenda
Unit Three Conference Arrangements
Unit Four Beginning the Meeting
Unit Five Discussion for personnel reshuffle
Unit Six Discussion for layoffs and appointment
Unit Seven Opinions
Unit Eight Concluding a Meeting
Part 5 Commerce and Trade
Unit One Establishing Business Relations
Unit Two Inquiry
Unit Three Offer
Unit Four Price Negotiation
Unit Five Terms of Payment
Unit Six Shipment
Unit Seven Complaints and.Claims
Unit Eight Agreement
Part 6 Marketing Topics
Unit One Marketing Surveys
Unit Two Advertising Media
Unit Three Promotional Events
Unit Four Trade Shows
Unit Five Preparing for a Trade Show
Unit Six Product Demonstrations
Unit Seven Attending Trade Fair
Unit Eight Appointing an Agent
Part 7 Expanding Business
Unit One Business Consultation
Unit Two Business Promotion
Unit Three Function Introduction
Unit Four Bidding
Unit Five Tender
Unit Six Joint Venture
Unit Seven Technology Transfer
Unit Eight Consignment Sale and Barter Sale
Part 8 Business Communication
Unit One Visiting
Unit Two Reception
Unit Three Greetings
Unit Four Introductions
Unit Five Having dinner with clients
Unit Six Come to the Party
Unit Seven Presents Giving
Unit Eight Seeing off Customers
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