PERSON TO PERSON
Pleased to meet you!
What do you do?
Around the world
Could you please……?
Im sorry,could you say that again?
PHONE CALLS
Hello,how may I help you?
Hold on,Ijust need to make a note
Is everything clear?
Im calling because……
Im terribly sorry
WRITING
Layout and content
Youve got mail
Get it right!
Keep it simple and make it clear
In reply to your……
I am sorry to inform you that……
EXCHANGING INFORMATION
Can Iask some questions?
Id like some more details……
Could you tell me more……?
When can we meet?
Avoiding misunderstandings
Thank you for your order
MEETINGS
What are your views?
Thank you for coming!
The first item on the agenda is……
We need to come to an agreement
When does Yes mean Yes?
We need to meet……
ENTERTAINING VISITORS
EXPLAINING AND PRESENTING
Grammar reference
Transcripts
Files