Chapter 1 Booking Services 预订服务
1 Reserving a Table 餐位预订
2 Confirming a Reservation 确认预订
Chapter 2 Service Etiquettes 服务礼仪
1 Serving Guests 迎客
2 Showing Guests to the Table 引客入座
3 Offering Apologies 向顾客道歉
Chapter 3 Dining Services 用餐服务
1 Chinese Breakfast 中式早餐
2 Western Breakfast 西式早餐
3 Recommending Dishes 推荐菜品
4 Chinese Cuisine 中餐点菜
5 Western Meals 西餐点菜
6 Serving the Dishes 上菜
7 Services during the Meal 席间服务
8 Room Services 客房服务
9 Snack Services 快餐服务
10 Buffet Services 自助餐服务
11 Grill and Hot Pot 烧烤和火锅服务
Chapter 4 Wine and Liquor Services 酒水服务
1 Recommending Drinks 推荐酒水
2 Soft Drink Services 饮料服务
3 Coffee Services 咖啡服务Contents
Chapter 5 Other Services 其他服务
1 Telling Locations 指引场所
2 Looking for a Lost Article 寻找失物
3 Explaining the Dishes 讲解菜肴
4 Delivery Services 外送服务
5 Settling the Bills 结账服务
6 Banquet Services 宴席服务
附录Ⅰ中餐主食与菜谱
附录Ⅱ西餐主食与菜谱
附录Ⅲ凉菜
附录Ⅳ调料
附录Ⅴ水果、饮料和甜点
附录Ⅵ酒类
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