Unit 1 Business Language
Is Your English Too English?
Organizational Structure
Tips for Getting People to Slow Down
Who Needs English?
Unit 2 Culture
Outstanding Cultural Diversity Programs
Flat Structure Organization
American Culture
The English Character
Unit 3 Cross-Cultural Communication
Intercultural Communication Tips
Project-based Organizations
Cross-Cultural Negotiation(I)
Cross-Cultural Negotiation(II)
Unit 4 The Internet Age
On a Mobile Office
Organization Charts
Staying Safe Online
Chat Room Briton Saves US Family from Poisoning
Unit 5 Customer Service
What Are People in the Market for?
PDSA Cycle
Ways to Hang on to Your Customer
Secrets of Customer Loyalty
Unit 6 Famous BusinessFigures
Unit 7 Famous Businesses
Unit 8 Career Development
Unit 9 Human Resources
Unit 10 Chinas Economy
Unit 11 Advertising and Marketing
Unit 12 Intemational Finance and Trade