成功职场英语口语（附高清超长外籍专家朗读MP3录音光盘）
目 录内容简介
1 求职有方 1
. Hunting for a job on the Internet 网上求职
. Perfect resume 完美简历
. Preparing for possible questions on the Internet 有备无患
. Dressing in an interview 面试着装
. Staying calmly 沉着应对
2 初来乍到 9
. Introducing yourself 自我介绍
. Welcoming newcomers 欢迎新人
. Cleaning the office 打扫卫生
. Showing you around 熟悉环境
. Thoughtful reminding 温馨提示
3 领导有方16
. Compliment 赞美员工
. Criticism 直言相劝
. Material award 物质奖励
. Proper promotion 适度提拔
. Hearing both sides 兼听则明
4 设备使用24
. Using copiers 用复印机
. Using projectors 用投影仪
. Using electrographs 用传真机
. Using printers 用打印机
. Using scanners 用扫描仪
5 同事之间31
. Unselfish help 无私帮助
. To err is human 人非圣贤
. A caring co-worker 奉献爱心
. Being open 推心置腹
. Sincere congratulations 真挚祝贺
6 出差事宜38
. Travel regulations 出差制度
. Business trip schedule 出差路线
. Booking an airplane ticket 预订机票
. Reserving a hotel 预订宾馆
. Business trip partner 差旅伙伴
7 接待客户45
. Meeting at the airport 机场迎接
. Arranging negotiation 安排洽谈
. Banqueting customers 宴请客户
. Going sightseeing together 陪同观光
. Seeing off the guest 送别客户
8 拒绝订单52
. Big order 订单过大
. Small order 订单过小
. Poor credit 信誉不佳
. Out of stock 没有库存
. Little profit 利润过低
9 员工待遇60
. Conditions of housing 住房条件
. Endowment insurance 养老保险
. Owning shares 享有股份
. Paid vacation 带薪假期
. Overtime compensation 加班工资
10 居安思危67
. Improving products 改进产品
. Recruiting talents 招聘人才
. Exploring the market 开拓市场
. Safety hidden trouble 安全隐患
. Guarantying the quality 保证质量
11 管理漏洞75
. Working laxly 工作涣散
. Wandering online 网上小差
. Working dilatorily 行动迟缓
. Asking for leave frequently 频频请假
. Being absent for no reason 无故旷工
12 售后服务82
. Home delivery 送货上门
. On-site installation 上门安装
. After-sales maintenance 售后维修
. After-sales research 售后调查
. Proper disposition 妥善处理
13 后勤服务89
. Dinning hall for staff 职工餐厅
. Company bus 通勤班车 0
. Visiting the injured clerk 工伤探望
. Collective tourism 集体旅游
. Office accommodations 办公用品
14 商务出国96
. Accepting invitation 接受邀请
. Passport application 办理护照
. Checking in at the airport 机场通关
. Meeting guests at the airport 机场迎接
. Arriving at hotel 入住宾馆
15 应对投诉103
. Listening patiently 耐心倾听
. Getting a refund 退货赔偿
. Replacing products 更换商品
. Apologizing sincerely 真诚致歉
. Refusing to compensate 拒绝赔偿
16 商务会议110
. Sending invitation 发出邀请
. Schedule of conference 会议日程
. Conference agenda 会议议程
. Presiding over a meeting 主持会议
. Meeting minutes 会议纪要
17 洽谈途径118
. Emails 电子邮件
. Communicating by phone 电话沟通
. By fax 借助传真
. Net meeting 网络会议
. Meeting guests in person 面见客户
18 服务保障125
. Legal adviser 法律顾问
. Financial adviser 财务顾问
. Consulting firm 咨询公司
. Product agent 产品代理
. House agent 房屋中介
19 电话交谈133
. Introducing oneself 自报家门
. Confirming information 确认信息
. Dial the wrong number 打错电话
. Conveying information 转达信息
. Subtle ending 巧妙结束
20 请假事由140
. Asking for leave beforehand 提前请假
. Feeling bad 身体不适
. Attending a wedding ceremony 参加婚礼
. Illness of family members 家人生病
. Leaving for learning driving 学车请假
21 介绍公司147
. Scope of business 经营范围
. Featured products 特色产品
. The history of a company 公司历史
. Scale of a company 公司规模
. Yearly turnover 年营业额
22 办公闲聊155
. Talking about the boss 谈论老板
. Feeling depressed 心情郁闷
. Tidbits 花边新闻
. Hobbies 业余爱好
. Removing the misunderstandings 解除误会
23 营销有术162
. Establishing relationship 建立联系
. At the show 展示会上
. Advertisement 广告宣传
. Salesmanship 巧妙推销
. Sales promotion activities 促销活动
24 面对上司170
. Bringing up resignation 提出辞职
. Asking for recommendation 请求推荐
. Asking for a raise 申请加薪
. Differing in opinions 意见分歧
. Discussing work 讨论工作
25 如何说不178
. Decline an invitation 拒绝邀请
. Decline help 拒绝帮助
. Advance a disagreement 提出异议
. Show aversion 表达厌恶
. Face up to harassment 面对纠缠
26 面对压力185
. Make self-evaluation 自我评估
. Make complaints 发发牢骚
. Relationship between co-workers 同事关系
. Understanding on life 感悟人生
. Release pressure 释放压力
27 加班加点191
. Could you work overtime? 请求加班
. Complain about extra work 抱怨加班
. Still working 加班进行中
. Evaluation about one’s work 自我评定
. Employer’s evaluation 老板评定
28 勇担责任197
. One’s responsibility 责任内容
. Report the result 汇报结果
. In charge of ordering 负责订货
. Entertain clients 招待客户
. Deal with crisis 处理危机
29 “百”手起家203
. Search for opportunities 挖掘机会
. Collect information 收集信息
. Look for capital 寻找资金
. Launch press conference 开发布会
. Establish brands 建立品牌
30 职责描述209
. One’s responsibility 个人职务
. Describe responsibility 描述责任
. Others’ responsibility他人职务
. Social responsibility 社会职责
. Clarify one’s responsibility 明确职责
31 解决争端215
. How to demand compensation 如何索赔
. Leave it to arbitration 选择仲裁
. Mediation 进行调解
. Cargo disputes 货物纠纷
. Contract disputes 合同纠纷
32 出国培训222
. Ask for training 请求培训
. Provide opportunities for training 提供培训
. Aims of training 培训目的
. Weight the advantage and disadvantage 权衡利弊
. Content of training 培训内容
33 内部沟通228
. Ask for suggestions 征求建议
. Ask for complement 寻求补充
. Expectations from one’s employer 要求下级
. ask for instruction 询问上级
. Ask for leave 请假事宜
34 投资事宜234
. Make a plan 制定计划
. Investment analyses 投资分析
. Advance strategies 提出策略
. Advance disagreement 反对意见
. Make commitment 做出承诺
35 业务洽谈240
. Establish relationship 建立关系
. Potential for business 询问买卖
. Volunteer one’s service 毛遂自荐
. Conditions for trade 贸易条件
. Ask for discount 提供优惠
36 公司预算247
. Introduction to budget 预算简介
. Content of budget 预算内容
. Procedure of making a budget 预算程序
. Evaluatie one’s performance 衡量业绩
. Check budget 复查预算
37 业绩评定254
. What’s performance evaluation? 评定简介
. W in evaluation 评定 W
. Elements considered in evaluation 评定因素
. Procedure of evaluation 评定步骤
. Face evaluation 面对评定
38 电子商务261
. B to B 公司对公司
. B to C 公司对消费者
. C to C 客户对客户
. Business to Manager 企业对管理者
. Manager to Client 经理对客户
39 贸易程序269
. How to make inquiry 如何询价
. How to make offer 如何报盘0
. How to order 如何订货
. Ask for discount 要求折扣
. Terms of payment 付款方式
40 信息技术 275
. Office software 办公软件
. OICQ OICQ
. MSN MSN
. E-mail 电子邮件
. Fige IP messenger 飞鸽传书
41 团队合作 282
. Team spirit 团队精神
. Support from one’s team 团队支持
. Efficient corporation 合作效率
. People-centeredness 注重个人
. Neglect cooperation 忽视合作
42 公司结构 291
. Advance suggestion on corporate structure 提出建议
. Different departments 不同部门
. Family business 家族企业
. Parallel management 平行管理
. Reconstruction 结构重组
43 工作计划 302
. Modify one’s schedule 修改日程
Deal with the unexpected 应对危机
. Coordination 协调安排
. Tight schedule 日程安排
. Change one’s job 工作变动
44 市场调研 309
. Do research before take action 兵马未动，调研先行
. Quantity anaysis 定量分析
. General investigation 一般性调研
. Questionnaire 调查问卷
. Research on marketing strategy 营销策略调研
. Hunting for a job on the Internet 网上求职
. Perfect resume 完美简历
. Preparing for possible questions on the Internet 有备无患
. Dressing in an interview 面试着装
. Staying calmly 沉着应对
2 初来乍到 9
. Introducing yourself 自我介绍
. Welcoming newcomers 欢迎新人
. Cleaning the office 打扫卫生
. Showing you around 熟悉环境
. Thoughtful reminding 温馨提示
3 领导有方16
. Compliment 赞美员工
. Criticism 直言相劝
. Material award 物质奖励
. Proper promotion 适度提拔
. Hearing both sides 兼听则明
4 设备使用24
. Using copiers 用复印机
. Using projectors 用投影仪
. Using electrographs 用传真机
. Using printers 用打印机
. Using scanners 用扫描仪
5 同事之间31
. Unselfish help 无私帮助
. To err is human 人非圣贤
. A caring co-worker 奉献爱心
. Being open 推心置腹
. Sincere congratulations 真挚祝贺
6 出差事宜38
. Travel regulations 出差制度
. Business trip schedule 出差路线
. Booking an airplane ticket 预订机票
. Reserving a hotel 预订宾馆
. Business trip partner 差旅伙伴
7 接待客户45
. Meeting at the airport 机场迎接
. Arranging negotiation 安排洽谈
. Banqueting customers 宴请客户
. Going sightseeing together 陪同观光
. Seeing off the guest 送别客户
8 拒绝订单52
. Big order 订单过大
. Small order 订单过小
. Poor credit 信誉不佳
. Out of stock 没有库存
. Little profit 利润过低
9 员工待遇60
. Conditions of housing 住房条件
. Endowment insurance 养老保险
. Owning shares 享有股份
. Paid vacation 带薪假期
. Overtime compensation 加班工资
10 居安思危67
. Improving products 改进产品
. Recruiting talents 招聘人才
. Exploring the market 开拓市场
. Safety hidden trouble 安全隐患
. Guarantying the quality 保证质量
11 管理漏洞75
. Working laxly 工作涣散
. Wandering online 网上小差
. Working dilatorily 行动迟缓
. Asking for leave frequently 频频请假
. Being absent for no reason 无故旷工
12 售后服务82
. Home delivery 送货上门
. On-site installation 上门安装
. After-sales maintenance 售后维修
. After-sales research 售后调查
. Proper disposition 妥善处理
13 后勤服务89
. Dinning hall for staff 职工餐厅
. Company bus 通勤班车 0
. Visiting the injured clerk 工伤探望
. Collective tourism 集体旅游
. Office accommodations 办公用品
14 商务出国96
. Accepting invitation 接受邀请
. Passport application 办理护照
. Checking in at the airport 机场通关
. Meeting guests at the airport 机场迎接
. Arriving at hotel 入住宾馆
15 应对投诉103
. Listening patiently 耐心倾听
. Getting a refund 退货赔偿
. Replacing products 更换商品
. Apologizing sincerely 真诚致歉
. Refusing to compensate 拒绝赔偿
16 商务会议110
. Sending invitation 发出邀请
. Schedule of conference 会议日程
. Conference agenda 会议议程
. Presiding over a meeting 主持会议
. Meeting minutes 会议纪要
17 洽谈途径118
. Emails 电子邮件
. Communicating by phone 电话沟通
. By fax 借助传真
. Net meeting 网络会议
. Meeting guests in person 面见客户
18 服务保障125
. Legal adviser 法律顾问
. Financial adviser 财务顾问
. Consulting firm 咨询公司
. Product agent 产品代理
. House agent 房屋中介
19 电话交谈133
. Introducing oneself 自报家门
. Confirming information 确认信息
. Dial the wrong number 打错电话
. Conveying information 转达信息
. Subtle ending 巧妙结束
20 请假事由140
. Asking for leave beforehand 提前请假
. Feeling bad 身体不适
. Attending a wedding ceremony 参加婚礼
. Illness of family members 家人生病
. Leaving for learning driving 学车请假
21 介绍公司147
. Scope of business 经营范围
. Featured products 特色产品
. The history of a company 公司历史
. Scale of a company 公司规模
. Yearly turnover 年营业额
22 办公闲聊155
. Talking about the boss 谈论老板
. Feeling depressed 心情郁闷
. Tidbits 花边新闻
. Hobbies 业余爱好
. Removing the misunderstandings 解除误会
23 营销有术162
. Establishing relationship 建立联系
. At the show 展示会上
. Advertisement 广告宣传
. Salesmanship 巧妙推销
. Sales promotion activities 促销活动
24 面对上司170
. Bringing up resignation 提出辞职
. Asking for recommendation 请求推荐
. Asking for a raise 申请加薪
. Differing in opinions 意见分歧
. Discussing work 讨论工作
25 如何说不178
. Decline an invitation 拒绝邀请
. Decline help 拒绝帮助
. Advance a disagreement 提出异议
. Show aversion 表达厌恶
. Face up to harassment 面对纠缠
26 面对压力185
. Make self-evaluation 自我评估
. Make complaints 发发牢骚
. Relationship between co-workers 同事关系
. Understanding on life 感悟人生
. Release pressure 释放压力
27 加班加点191
. Could you work overtime? 请求加班
. Complain about extra work 抱怨加班
. Still working 加班进行中
. Evaluation about one’s work 自我评定
. Employer’s evaluation 老板评定
28 勇担责任197
. One’s responsibility 责任内容
. Report the result 汇报结果
. In charge of ordering 负责订货
. Entertain clients 招待客户
. Deal with crisis 处理危机
29 “百”手起家203
. Search for opportunities 挖掘机会
. Collect information 收集信息
. Look for capital 寻找资金
. Launch press conference 开发布会
. Establish brands 建立品牌
30 职责描述209
. One’s responsibility 个人职务
. Describe responsibility 描述责任
. Others’ responsibility他人职务
. Social responsibility 社会职责
. Clarify one’s responsibility 明确职责
31 解决争端215
. How to demand compensation 如何索赔
. Leave it to arbitration 选择仲裁
. Mediation 进行调解
. Cargo disputes 货物纠纷
. Contract disputes 合同纠纷
32 出国培训222
. Ask for training 请求培训
. Provide opportunities for training 提供培训
. Aims of training 培训目的
. Weight the advantage and disadvantage 权衡利弊
. Content of training 培训内容
33 内部沟通228
. Ask for suggestions 征求建议
. Ask for complement 寻求补充
. Expectations from one’s employer 要求下级
. ask for instruction 询问上级
. Ask for leave 请假事宜
34 投资事宜234
. Make a plan 制定计划
. Investment analyses 投资分析
. Advance strategies 提出策略
. Advance disagreement 反对意见
. Make commitment 做出承诺
35 业务洽谈240
. Establish relationship 建立关系
. Potential for business 询问买卖
. Volunteer one’s service 毛遂自荐
. Conditions for trade 贸易条件
. Ask for discount 提供优惠
36 公司预算247
. Introduction to budget 预算简介
. Content of budget 预算内容
. Procedure of making a budget 预算程序
. Evaluatie one’s performance 衡量业绩
. Check budget 复查预算
37 业绩评定254
. What’s performance evaluation? 评定简介
. W in evaluation 评定 W
. Elements considered in evaluation 评定因素
. Procedure of evaluation 评定步骤
. Face evaluation 面对评定
38 电子商务261
. B to B 公司对公司
. B to C 公司对消费者
. C to C 客户对客户
. Business to Manager 企业对管理者
. Manager to Client 经理对客户
39 贸易程序269
. How to make inquiry 如何询价
. How to make offer 如何报盘0
. How to order 如何订货
. Ask for discount 要求折扣
. Terms of payment 付款方式
40 信息技术 275
. Office software 办公软件
. OICQ OICQ
. MSN MSN
. E-mail 电子邮件
. Fige IP messenger 飞鸽传书
41 团队合作 282
. Team spirit 团队精神
. Support from one’s team 团队支持
. Efficient corporation 合作效率
. People-centeredness 注重个人
. Neglect cooperation 忽视合作
42 公司结构 291
. Advance suggestion on corporate structure 提出建议
. Different departments 不同部门
. Family business 家族企业
. Parallel management 平行管理
. Reconstruction 结构重组
43 工作计划 302
. Modify one’s schedule 修改日程
Deal with the unexpected 应对危机
. Coordination 协调安排
. Tight schedule 日程安排
. Change one’s job 工作变动
44 市场调研 309
. Do research before take action 兵马未动，调研先行
. Quantity anaysis 定量分析
. General investigation 一般性调研
. Questionnaire 调查问卷
. Research on marketing strategy 营销策略调研
目 录内容简介
《成功职场英语口语》共有44个话题，在每个话题下，又分别设有5个不同的交际情景，比如，“应对投诉”的情景下设有“耐心倾听”、“退货赔偿”、“更换商品”、“真诚致歉”和“拒绝赔偿”。《成功职场英语口语》共有220个交际情景。每个情景设有“今日对话”、“情景再现”、“语境快递”、“应急典句”和“词语锦囊”五个小板块。该书的范围广泛，话题具体，情景多样，内容丰富，项目齐全。有知识、技能、策略、功能等全方位引导训练。
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