part one Introduction to Management
1 The Changing Paradigm of Management
2 Historical Foundations of the Learning Organization
part two The Environment of Management
3 The Environment and Corporate Culture
4 Managing in a Global Environment
5 Managerial Ethics and Corporate Social Responsibility
6 The Environment of Entrepreneurship and Small-Business Management
part three Planning
7 Organizational Planning and Goal Setting
8 Strategy Formulation and Implementation
9 Managerial Decision Making
part four Organizing
1O Fundamentals of Organizing
11 Using Structural Design to Achieve Strategic Goals
12 Change and Development
13 Human Resource Management
14 Managing Diverse Employees
part five Leading
15 Foundations of Behavior in Organizations
16 Leadership in Organizations
17 Motivation in Organizations
18 Communicating in Organizations
19 Teamwork in Organizations
part six Controlling
20 Foundations of Quality Control
21 Information Systems and Technology
22 Operations and Service Management
Glossary
Photo Credits
Name Index
Company Index
Subject Index
Company Index 765
Subject Index 771