Part 1 业务接待Business Reception
1. Making an Appointment预约访客
2. At the Reception Desk在前台
3. In the Reception Room在会客厅
4. Receiving Visitors接待访客
5. Hosting招待客人
6. Accompanying Guests for Shopping陪来宾购物
Part 2 办公事务Office Affairs
1. Making a Phone Call打电话
2. Answering the Telephone接听电话
3. Having Extension转分机
4. Taking a Message电话留言
5. Interpretation翻译
6. Arranging a Meeting安排会议
7. Taking Minutes会议记录
8. Filing文件归档
9. Faxing收发传真
10. Telegram收发电报
11. Writing Letters写信
12. Online Work网上办公
13. A Daily Schedule日程安排
14. Memorandum备忘录
15. Printing and Copying打印、复印
16. Holidays安排休假
17. Going on Business安排出差
18. Orders from the Boss领导的指示
19. Delegating Responsibilities分配任务
20. Being Reproached被指责
21. Announcement通知
22. Reminding提醒
23. Controlling Petty Cash小额财物管理
24. Getting along with Colleagues与同事相处
25. Asking for Opinions征求意见
26. Business Negotiations贸易谈判
27. Order订货
28. The Trade Fair交易会
29. Buying Office Supplies购买办公用品
30. Recruiting招聘
31. Training New Colleagues培训新员工
Part 3 社交活动Social Activity
1. Inviting邀请
2. Receiving a Vistor at the Airport机场接人
3. Changing Plans改变计划
4. Cancelling the Appointment取消约会
5. Expressing Dissatisfaction表示不满
6. Apologizing道歉
7. Concern关心
8. Encouragement鼓励
9. Expressing Congratulations祝贺
10. Thanks感谢
11. Attending a Dancing Party 参加舞会
12. Parting告别
Part 4 商务旅行A Business Trip
1. Booking Airline Tickets预订机票
2. Reserving a Room预订房间
3. Confirming the Reservation确认预订
4. Cancelling a Reservation取消预订
5. Reserving a Table预订餐位
6. Cashing a Check兑换支票
7. Posting Parcel邮寄物品
8. Taking a Taxi乘出租车
9. Sightseeing参观游览
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