Picking up someone接机（车）
Afrequent customer by appointment有预约的常客
A customer with no appointment没有预约的客户
An infrequent customer by appointment
有预约的生客
Call on behalfofthe boss代上司打电话
Someone you want isnt in要找的人不在时
Arrange an appointment on behatf of the boss
代上司约定时间
Reservation预订
A boss is available上司能接听电话
A bossisnt available上司无法接听电话
Receiving a personal call instead代接私人电话
Having the wrong number打错电话
Giving a dinner for guests招待客人用餐
Shopping购物
Showing samples看样品
Givingatourofthe company参观公司
Sightseeing观光旅游
Visit a customer拜访客户
Afarewell party欢送会
Making an appointment预约
Booking a room预订房间
Reserving a table饭店预约
Invitation邀请‘
Arranging a meeting安排会议
Minutes会议记录
Travel arrangements安排出差
Handling complaints（1）处理投诉（1）
Handling complaints（2）处理投诉（2）
Keeping afile档案管理
Memo备忘录
How to sendE-mail怎样发E—mail
Transfering a report传送报告
附录I 主要商务部门及头衔
附录II 关于会议的常用句型
附录III 接待须知
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