Chapter One Business Letters(商务信函)
1.1 Introduction
1.2 Letters for Example
1.3 Notes
Exercises
Chapter Two Establishment of Business Relations(建立业务关系)
2.1 Introduction
2.2 Letters for Example
2.3 Notes
Exercises
Chapter Three Enquiries(询盘)
3.1 Introduction
3.2 Letters for Example
3.3 Notes
Exercises
Chapter Four Offer and Counter-offer(发盘与还盘)
4.1 Introduetion
4.2 Letters for Example
4.3 Notes
Exercises
Chapter Five Acceptance(接受)
5.1 Introduction
5.2 Letters for Example
5.3 Notes
Exercises
Chapter Six Packing(包装)
6.1 Introduction
6.2 Letters for Example
6.3 Notes
Exercises
Chapter Seven Terms of Payment(支付条款)
7.1 Introduction
7.2 Letters for Example
7.3 Notes
Exercises
Chapter Eight Shipment(装运)
8.1 Introduction
8.2 Letters for Example
8.3 Notes
Exercises
Chapter Nine Insurance(保险)
9.1 Introduction
9.2 Letters for Example
9.3 Notes
Exercises
Chapter Ten Claim and Arbitration(索赔与仲裁)
10.1 Introduction
10.2 Letters for Example
10.3 Notes
Exercises
Appendix(附录 )
Key to Exerise(习题答案)
Bibliography (参考文献)