unit one introduction and greeting
part one listening & speaking
I listening tasks
II speaking tasks
part two text: introduction and greeting in business
new words & expressions
exercises
unit two job interview
part one listening & speaking
I listening tasks
II speaking tasks
part two text: interview preparation
new words & expressions
notes
exercises
unit three business telephone manners
part one listening & speaking
I listening tasks
II speaking tasks
part two text: business telephone manners
new words & expressions
exercises
unit four entertainment
part one listening & speaking
I listening tasks
II speaking tasks
part two text: entertaining business guests at home
new words & expressions
notes
exercises
unit five company
part one listening & speaking
I listening tasks
II speaking tasks
part two text: the largest fast food service company
new words & expressions
ote
exercises
unit six marketing
part one listening & speaking
I listening tasks
II speaking tasks
part two text: the role of marketing & marketing mix
new words & expressions
notes
exercises
unit seven products
part one listening & speaking
I listening tasks
II speaking tasks
part two text: consumer products & industrial products
new words & expressions
notes
exercises
unit eight pricing
part one listening & speaking
I listening tasks
II speaking tasks
part two text: pricing objectives & terms used to describe price
new words & expressions
notes
exercises
unit nine retailing & wholesaling
part one listening & speaking
I listening tasks
II speaking tasks
part two text: retailing & wholesaling
new words & expressions
notes
exercises
unit ten advertising
part one listening & speaking
I listening tasks
II speaking tasks
part two text: history & roles of advertising
new words & expressions
notes
exercises
appendix i vocabulary and expressions
appendix ii reference answers to the exercises
appendix iii tapescripts
references