Part 1 Reception 前台接待
Unit 1 Tour Services 旅游服务
Unit 2 Mail Services 信件接收
Unit 3 Airline Ticket Agent 机票代理
Unit 4 Room Reservations 客房预订
Unit 5 Welcoming Guests 接待顾客
Unit 6 Depositing Luggage 存放行李
Unit 7 Hotel Check-in 入住宾馆
Unit 8 Currency Exchange 兑换货币
Unit 9 Customer Complaints 顾客投诉
Unit 10 Hotel Checkout 结账离开
Part 2 Room Services 客房话题
Unit 1 Entering the Gusesroom 进入客房
Unit 2 Laundry Services 洗衣服务
Unit 3 Room Services 客房送餐
Unit 4 Wake-up Call Services 唤醒服务
Unit 5 Telephone Services 接打电话
Unit 6 Housekeeping 房间清理
Unit 7 Medical Services 医疗服务
Unit 8 Repair Services 客户维修
Unit 9 Newpaper Subscription 订阅报纸
Unit 10 Other Services 其他服务
Part 3 Dining Etiquette 用餐礼节
Unit 1 Booking a Table 餐厅预订
Unit 2 Seating Guests 安排就座
Unit 3 Banquet and Confernce Services 宴会和会议服务
Unit 4 Dish Recommendation 菜肴推荐
Unit 5 Having Chinese Food 吃中餐
Unit 6 Having Western Food 吃西餐
Unit 7 Dessert 饭后甜点
Unit 8 At the Bar 酒吧服务
Unit 9 Guests Complanints 顾客投诉
Unit 10 Paying the Bill 付账
Part 4 Entertainment 娱乐在线
Unit 1 Enjoying the Music 欣赏音乐
Unit 2 Salon Hairdressers 美发沙龙
Unit 3 In the Gym 在健身房
Unit 4 At the Dancing Hall 在舞厅
Unit 5 Watching the Match 看比赛
Unit 6 Watching TV 看电视
Unit 7 Playing Chess 下棋
Unit 8 At KTV 在KTV
Unit 9 A Birthday Party 生日聚会
Unit 10 Chatting 闲聊
Part 5 Shopping 酒店购物
Unit 1 Buying Jewelry 买珠宝
Unit 2 Buying Clothing 买服装
Unit 3 Buying Shoes and Hats 买鞋帽
Unit 4 Buying Watches and Clocks 买钟表
Unit 5 Buying Stationery 买文具用品
Unit 6 Buying Sporting Goods 买体育用品
Unit 7 Buying Home Appliances 买家电
Unit 8 Buying Drugs 买药品
Unit 9 Buying Cosmetics 买化妆品
Unit 10 Buying Food 买食品
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