Unit 1 Nice to meet you！
Making small talk
Describing one‘s job
Unit 2 How may I help you？
Receiving clients at reception
Describing a company
Checking in at the hotel
Unit 3 Shall I call you a taxi？
Requesting and offering help
Requesting permission and suggestio
Unit 4 What’s the meeting about？
Arranging meetings
Participating in a meeting
Unit 5 When will you make the trip？
Booking hotels
Planning travel schedules
Booking air tickets
Unit 6 What seems to be the problem？
Solving office problems
Purchasing office stationery
Using office equipment
Unit 7 Would you like to leave a message？
Taking messages
A wering phone calls
Making phone calls
Unit 8 When would be good for you？
Making cold calls
Picking up clients at the airport
Making appointments
Unit 9 This is our latest model
A wering clients‘ questio at a factory
Describing products
Bargaining for better prices
Unit 10 When can you make the payment？
Collecting debts
Resolving complaints
Making complaints
Unit 11 What would you like for the starter？
Accepting and declining invitatio
Ordering Chinese food and drinks
Ordering Western food and drinks
Learning tips for improving table manne
Unit 12 Thank you for interviewing me！
A wering routine but difficult interview，questio
Describing positio
Learning tips for attending a job interview
Improving your interview body language
A wer Key（参考答案）
Common Business Titles（常见商务头衔）
Common Business Departments （常见商务部门）
Practical Business English Sentences（实用商务英语句型）
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