Unit 1 Establishing Business Relations建立贸易关系
1.Self introduction
2.Contact customer after the fair
3.Enquiry from customer
4.Take the information from other colleagues
5.Contact customer by B2B web information
Unit 2 Sample Charges样品费用
Sample 1 Customer ask for samples to send by fedex
Sample 2 Customer refuse to pay sample charges
Sample 3 Customer ask for more free samples
Unit 3 Price Bargain价格商谈
1.New price request for repeat order
2.Customer request for lower price
3.Selling price increasing for sale
Unit 4 Package包装
Sample 1 Lables and giftbox revisation and confirmation
Sample 2 DVD player artwork design revisation and confirmation
Unit 5 Payment Term付款方式
Sample 1 Order confirmation
Sample 2 Payment negotiation
Sample 3 Skills on payment term discussion
Sample 4 L／C 60 days confirmation
Unit 6 Shipment Advice装船通知
Sample 1 Confirm shipping details
Sample 2 Confirm shipping documents draft
Unit 7 Complaint申诉
1.Missing goods
2.Making wrong production
3.Making wrong OSD language
4.Making wrong giftbox
5.Making wrong product color
Unit 8 Shipment出货
Sample 1 Shipment delay penalty
Sample 2 Solve product problems on shipment
Sample 3 Delay shipment and L／C amendment
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