Unit One
Job Requirements and the Forms of Business Letters .......... 1
Part One Job Requirements ...............1
Part Two The Forms of Business Letters ........... 5
Summary .........11
Exercises ....................11
Unit Two
Establish Business Relations ...........................15
Introduction ....................... 15
Business Letters ..................... 16
Pattern A of Business Letters .............20
Relevant Terms ........................20
Useful Phrases .................21
Summary ...................21
Exercises ..............21
Unit Three
Credit Inquiry .............26
Introduction ............26
Business Letters ................ 28
Pattern B of Business Letters ........33
Relevant Terms ................ 33
Useful Phrases ............. 33
Summary ............33
Exercises ................. 34
Unit Four
Enquiries and Replies .............38
Introduction ...............38
Business Letters .............39
Pattern C of Business Letters ........... 44
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