Preface前言
Chapter 1 商务交际Business Communications
1 Telephone Calls打电话
2 Appointments约会安排
3 Visiting Clients拜访客户
4 Reception商务接待
5 Visiting Factories参观工厂
6 Business Meals商务会餐
7 Arranging Recreation Activities安排娱乐活动
8 Seeing Off Customers送别客户
Chapter 2 商务活动Business Activities
9 Market Research市场调研
10 Credit Inquiry资信调查
11 Advertising广告营销
12 Product Promotion产品推销
13 Trade Show参加展会
Chapter 3 商务谈判Business NegOtiatlons
14 Negotiations Relating to Price价格谈判
15 Negotiations Relating to Commission佣金谈判
16 Negotiations Relating to Agency代理谈判
17 Negotiations Relating to Contract合约谈判
18 Negotiations Relating to Insurance保险谈判
Chapter 4 商务会议Business Conferences
19 Beginning the Meeting会议开始
20 Agenda会议议程
21 Discussions会上讨论
22 Summarize and Adjourn总结、闭会
Chapter 5 商务技巧Business Skills
23 Establishing Trade Relations建立贸易联系
24 Inquiry询盘
25 Offer报盘
26 Counter-offer还盘
27 Ordering Goods订货
28 Payment付款
29 Packing包装
30 Shipment装运
31 Inspection商检
32 Customs Clearance通关
33 Complaints and Claims投诉与索赔
34 Arbitration仲裁
Chapter 6 其他相关知识Other Relevant Knowiedge
35 Joint Venture合资企业
36 Trademark商标
37 Compensation Trade补偿贸易
38 Processing and Assembling加工装配
39 Technology Transfer技术转让
40 Bid and Tender招标投标
41 E-commerce电子商务
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