Part One Engl ish for Publ ic Relations 公关礼仪英语
1.Greetings 礼仪问候
1.1 Daily Greetings 日常问候
1.2 Festival Greetings 节日祝福
2.Reception 接待工作
2.1 Receiving a Visitor with Appointment 接待有约来客
2.2 Receiving a Visitor without Appointment 接待无约来客
2.3 Meeting at the Airport 接机迎客
3.Saying Good-bye 婉转道别
4.Appreciation&Apologies 感谢与道歉
4.1 Expressing Appreciation 致以谢意
4.2 Making Apologies 诚恳道歉
5.Agreement&Disagreement 赞成与反对
6.Presenting a Gift 馈赠礼品
7.Congratulations&Compliment 祝贺与赞美
7.1 Congratulations 衷心祝贺
7.2 Compliment 诚意赞美
Part Two English for Routines 日常事务英语
1.Handling Calls 处理电话
1.1 Receiving a Phone CaIl 接电话
1.2 Making a Phone Call 打电话
1.3 Recording Greetings and Leaving Messages 录制留言与电话留言
2.Reservation 预定
2.1 Making Restaurant Reservation 订餐
2.2 Making Room Reservation 订房
2.3 Booking Tickets 订票
2.4 Hiring Taxies 订车
3.Arranging a Meeting 安排会议
4.Arranging Business Trips 安排出差
4.1 Trip Arrangement 行程安排
4.2 Going about Financial Matters 办理银行业务
5.Business Activities 商务活动
6 .Interview&Training 招聘与培训
7.Handling Papers and Files 文件处理
8.Business Management 事务处理
Part Three Engl ish for Communication with Employer&Employee 与领导&同事沟通事宜英语
1.Asking for Pay Raise 请求加薪
2.Asking for a Leave 请假休息
3.Resignation 另谋高就
4.Being late 上班迟到
5.Asking for Instruction&Reporting Work 请示汇报
6.Getting along with the Colleagues 与同事相处
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