Chapter 1 Strategic Planning and the Marketing Management Process
The Marketing Concept
What Is Marketing?
What Is Strategic Planning?
Strategic Planning and Marketing Management
The Strategic Planning Process
The Complete Strategic Plan
The Marketing Management Process
Situation Analysis
Marketing Planning
Implementation and Control of the Marketing Plan
Marketing Information Systems and Marketing Research
The Strategic Plan, the Marketing Plan, and Other
Functional Area Plans
Marketings Role in Cross-Functional Strategic Planning
Conclusion
Chapter 2 Marketing Research: Process and Systems for Decision Making
The Role of Marketing Research
The Marketing Research Process
Purpose of the Research
Plan of the Research
Performance of the Research
Processing of Research Data
Preparation of the Research Report
Limitations of the Research Process
Marketing Information Systems
Conclusion
Chapter 3 Consumer Behavior
Social Influences on Consumer Decisi6n Making
Culture and Subculture
Social Class
Reference Groups and Families
Marketing Influences on Consumer Decision Making
Product Influences
Price lnfluences
Promotion lnfluences
Place Influences
Situational Influences on Consumer Decision Making
Psychological Influences on Consumer Decision Making
Product Knowledge
Product lnvolvement
Consumer Decision Making
Need Recognition
Alternative Search
Alternative Evaluation
Purchase Decision
Postpurchase Evaluation
Conclusion
Chapter 4 Business, Government and Institutional Buying
Categories of Organizational Buyers
Producers
Intermediaries
Government Agencies
Other Institutions
The Organizational Buying Process
Purchase-Type Influences on Organizational Buying
Straight Rebuy
Modified Rebuy
New Task Purchase
Structural Influences on Organizational Buying
Purchasing Roles
Organization-Specific Factors
Purchasing Policies and Procedures
Behavioral Influences on Organizational Buying
Personal Motivations
Role Perceptions
Stages in the Organizational Buying Process
Organizational Need
Vendor Analysis
Purchase Activities
Postpurchase Evaluation
Conclusion
Chapter 5 Market Segmentation
Delineate the FirmS Current Situation
Determine Consumer Needs and Wants
Divide Markets on Relevant Dimensions
A Priori versus Post Hoe Segmentation
Relevance of Segmentation Dimensions
Bases for Segmentation
Develop Product Positioning
Decide Segmentation Strategy
Design Marketing Mix Strategy
Conclusion
Chapter 6 Product and Brand Strategy
Basic Issues in Product Management
Product Definition
Product Classification
Product Quality and Value
Product Mix and Product Line
Branding and Brand Equity
Packaging
Product Life Cycle
Product Adoption and Diffusion
The Product Audit
Deletions
Product Improvement
Organizing for Product Management
Conclusion
Chapter 7 New Product Planning and Development
New Product Strategy
New Product Planning and Development Process
Idea Generation
Idea Screening
Project Planning
Product Development
Test Marketing
Commereialization
The Importance of Time
Some Important New Product Decisions
Quality Level
Product Features
Product Design
Product Safety
Causes of NewProduct Failure
Need for Research
Conclusion
Chapter 8 Integrated Marketing Communications:Advertising,Sales Promotion,Public Relations and Direct Marketing
Chapter 9 Personal Selling,Relationship Building,and Sales Management
Chapter 10 Distribution Strategy
Chapter 11 Pricing Strategy
Chapter 12 The Marketing of Services
Chapter 13 Global Marketing