Chapter 1 INTRODUCING BUSINESS COMMUNICATIONS
Part 1 INTERNAL & EXTERNAL COMMUNICATION
Part 2 CHOOSING THE MEANS OF COMMUNICATION
Part 3 BARRIERS TO BUSINESS COMMUNICATION
Part 4 PRINCIPLES OF EFFECTIVE COMMUNICATION
Part 5 CHALLENGES
Chapter 2 INTRODUCING LETTERS,MEMOS,FAX MESSAGES & ELECTRONIC MALL
Part 1 LETTERS
Part 2 MEMORANDA
Part 3 FAX MESSAGES
Part 4 ELECTRONIC MALL
Part 5 CHALLENGES
Chapter 3 PRINTED STATIONERY &LAYOUT
Part 1 PRINTED STATIONERY
Part 2 LAYOUT STYLE
Part 3 LAYOUT OF LETTERS
Part 4 LAYOUT OF MEMORANDA
Part 5 LAYOUT OF EMALL
Part 6 LAYOUT OF FAX MESSAGES
Part 7 CHALLENGES
Chapter 4 MODERN BUSINESS LANGUAGE:SOME PRINCIPLES
Part 1 SOME PRINCIPLES
Part 2 ORGANISATION OF INFORMATION
Part 3 LANGUAGE REVIEW
……
Chapter 5 MEMORANDA
Chapter 6 CIRCULARS & NOTICES
Chapter 7 REPORTS
Chapter 8 AGENDAS & MINUTES
Chapter 9 ENQUIRIES & REPLIES
Chapter 10 QUOTATIONS,ORDERS & INVOICES
Chapter 11 CONFIRMATION & ACKNOWLEDGEMENT
Chapter 12 INVITATIONS & REPLIES
Chapter 13 COLLECTION & PAYMENT
Chapter 14 SALES
Chapter 15 COMPLAINTS & ADJUSTMENT
Chapter 16 PRESS RELEASES
Chapter 17 APPLICATION & RESUME
Chapter 18 OFFER OF EMPLOYMENT,ACCEPTANCE & RESIGNATION
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