Introduction
1.Greetings and Introductions
2.Partings
3.Opening and Closing a Conversation
4.Gratitude and Thanks
5.Invitations
6.Offering Help
7.Advice and Suggestions
8.Apologies and Excuses
9.Seeking and Giving Information
10.Permission
11.Agreement and Disagreement
12.Compliments and Congratulations
13.Complaints and Criticism
14.Sympathy and Consolation
15.Hopes and Wishes
16.Requests
17.Persuasion
18.Cautions and Warnings
19.Future Plans and Intentions
20.Likes.Dislikes and Preferences
21.Defence and Denial
22.Certainty,Uncertainty and Doubts
23.Surprises
24.Worries
25.Disappointment and Regret
26.Anger and Annoyance
27.Hiding One’S Feelings
28.Describing
29.Narrating
30.Verbal Techniques