主教材
UNIT 1 INTRODUCING YOURSELF
GIVING NAME AND JOB TITLE·GREETING PEOPLE
TALKING ABOUT YOUR COMPANY
UNIT 2 USING THE TELEPHONE
STARTING A TELEPHONE CONVERSATION
GETIING THROUGH·TAKING MESSAGES
UNIT 3 MAKING APPOINTMENTS
ASKING FOR A MEETING·FIXING TIMES
AND DATES·GETTING PEOPLE TO DO THINGS
UNIT 4 RECEIVING VISITORS
INTRODUCING A VISITOR TO YOUR COLLEAGUES
MAKING SMALL TALK·RESPONDING TO INVITATI0N
SAYING WHAT YOU LIKE
UNIT 5 DESCRIBING YOUR COMPANY'S PRODUCTS
MAKING A PRODUCT PRESENTATION·GIVING
INFORMATION FROM DIAGRAMS·GIVING
OPINIONS
UNIT 6 MAKING TRAVEL ARRANGEMENTS
MAKING AN AIRLINE RESERVATION·ORDERING
A TAXI·HIRING A CAR
UNIT 7 STAYING AT A HOTEL
BOOKING INTO A HOTEL·ORDERING A MEAL
MAKING A COMPLAINT
UNIT 8 SHOWING VISITORS AROUND THE COMPANY
SHOWING VISITORS AROUND·DESCRIBING
CONFERENCE FACILITIES·DESCRIBING
RESEARCH FACILITIES·CHECKING FACTS
UNIT 9 EXPLAINING How SOMETHING WORKS
DESCRIBING PROCESSES·GIVING INSTRUCTIONS
EXPLAINING THE FEASIBILITY STUDY
UNIT 10 RESCHEDULING PLANS AND ARRANGEMENTS
RESCHEDULING PLANS·SUGGESTING CHANGES
INTERRUPTING POLITELY
UNIT 11 ANALYSING YOUR COMPETITORS
ASKING QUESTIONS ABOUT COMPETITORS·DESCRIBING
SIMILARITY· EXPRESSING POSSIBILITY
UNIT 12 BUSINESS LETTERS AND PRESENTING INFORMATION
PROPOSING SOLUTIONS TO PROBLEMS·MAKING
COMPARISONS·UNDERSTANDING BUSINESS
LETTERS·ORGANISING INFORMATION IN A LETER
UNIT 13 TRAVELLING ON BUSINESS
CHECKING IN AT THE AIRPORT·FOLLOWING
DIRECTIONS·CHECKING OUT OF A HOTEL
UNIT 14 PRESENTING A NEW PRODUCT
MAKING A FORMAL PRESENTATION·DESCRIBING
A NEW PRODUCT·ASKING ABOUT DETAILS
UNIT 15 ENTERTAINING VISITORS
INVITING·THANKING·MAKING SMALL TALK
UNIT 16 COMPLAINING ABOUT PRODUCTS AND SERVICES
DESCRIBING PROBLEMS·DEMANDING ACTION
PROMISING TO DO SOMETHING
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