PART Ⅰ ABOUT INBOUND TOUR GUIDES
Chapter 1 Meeting the Tourists
Section 1 Situational Conversations
Conversation 1 Meeting the New Arrivals at the Airport
Conversation 2 Going Through the Customs Formalities
Conversation 3 0n the Way to the Hotel
Section 2 Complete the Following Passage A Welcome Speech
Chapter 2 Accommodation
Section 1 Situational Conversations
Conversation 1 Checking in
Conversation 2 Handling Complaint about the Housekeeping Service
Conversation 3 Checking out
Section 2 Complete the Following Passage Lily Hotel
Chapter 3 Dining
Conversation 1 Seating the Guests
Conversation 2 At the Chinese Restaurant
Conversation 3 At the Western Restaurant
Section 2 Complete the Following Passage Beijing Roast Duck
Chapter 4 Transportation
Section 1 Situational Conversations
Conversation 1 Asking the Way
Conversation 2 Booking Tickets
Conversation 3 Leading a Tour Group to Take the Train
Section 2 Complete the Following Passage Public Transportation, of Beijing
Chapter 5 Sightseeing
Section 1 Situational Conversations
Conversation 1 Conducting a Sightseeing Tour in Hangzhou
Conversation 2 Taking a Natural Scenery Tour in China
Conversation 3 Visiting the Jade Buddha Temple
Section 2 Complete the Following Passage The Yangtze Three Gorges
Chapter 6 Shopping
Section 1 Situational Conversations
Conversation 1 At the Arts and Craft Store
Conversation 2 At the Department Store
Conversation 3 At the Souvenir Department
Section 2 Complete the Following Passage Shanghai Carpet Factory
Chapter 7 Entertainment
Section 1 Situational Conversations
Conversation 1 Talking about the Recreation and Fitness Center
Conversation 2 Booking Tickets for Beijing Opera
Conversation 3 Making Appointment
Section 2 Complete the Following Passage Peking Opera
……
PARTⅡ ABOUT OUTBOUND TOUR LEADERS
PARTⅢ QUESTIONS & ANSWERS ABOUT PROFESSIONAL GUIDES'OPERATION AND GENERAL TOURISM KNOWLEDGE
参考文献
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