Chapter I Hotel Courtesy English
第一章 酒店礼貌用语
Lesson One Body Language第一课身体语言3
Lesson Two Grooming第二课仪容仪表5
Lesson Three Hotel Courtesy English Basic Expression第三课酒店基本礼貌用语8
Chapter 11 Food and Beverage English
第二章 餐饮英语
Lesson One Western Restaurant Service第一课西餐服务25
Lesson Two Chinese Restaurant Service第二课中餐服务36
Lesson Three Bar Service第三课酒吧服务40
Lesson Four Room Service第四课客房送餐服务43
Lesson Five Paymenf Method第五课 结账方式 46
ChapterⅢ Front Office English
第三章 前厅英语
Lesson One Reception第一课接待处59
Lesson Two Concierge第二课礼宾部63
Lesson Three Telephone English第三课 电话英语66
Lesson Four Complaint第四课处理投诉69
Lesson Five Make a Reservation第五课 订房 70
Lesson Six Business Center第六课商务中心74
ChapterⅣ Front Of~ce Cashier English
第四章 前厅财务英语
Lesson One Exchange Rate＆safety Deposit Box第一课兑换货币和使用保险箱89
Lesson Two Advanced Deposit第二课预收押金9l
Lesson Three Settle the Bill第三课处理账单92
Lesson Four Correct the Mistakes第四课 改正错账94
Lesson Five Payment Method第五课结账方式95
Chapter V Housekeeping English
第五章 客房英语
Lesson One Housekeeping第一课客房服务105
Lesson Two Laund~Services第二课洗衣服务120
Chapter VI Sales and Marketing English
第六章 市场营销英语
Lesson one Sales Promotion第一课促销129
Lesson Two Public Relations第二课公共关系132
Chapter VII English for Hotel Secretarial Staff
第七章 酒店文秘人员英语
Lesson One Receiving Visitors第一课接待访客139
Lesson Two Taking Message第二课记录口信140
Lesson Three Making Appointments第三课安排约会142
Lesson Four Dealing with Office Routines第四课处理日常事务 143
Lesson five Job Interview第五课求职面试145
Lesson Six Using the Telephone第六课接打电话147
Lesson Seven Planning a Business Trip第七课计划商务旅行 149
Lesson Eight Conference Arrangement第八课安排会议151
Lesson Nine Interpreting at Conference第九课会议翻译153
Lesson Ten Making Suggestion第十课提出建议154
ChapterⅧ English for Hotel Beauty Parlor and Club Staff
第八章 酒店美容康乐部英语
Lesson one Deep Face—Cleaning第一课皮肤清洁159
Lesson Two The Make up(工)第二课化妆(一) 161
Lesson Three The Make up(Ⅱ)第三课化妆(二) 163
Lesson Four Hair Setting第四课理发165
Lesson five Hair Perm for Ladies第五课女士烫发167
Lesson Six Hair Cutting for Men第六课男士理发168
Lesson seven Our Recreation Club第七课康乐总汇170
Lesson Eight Sauna Bath and Swimming第八课桑拿浴与游泳172
Lesson Nine Bowling，Gongfu and others第九课保龄球、功夫及其他174
Lesson Ten Singing and Dancing第十课音乐歌舞176
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