Unit 1 Reading: Practical tips on being a star at work
Listening & Speaking: Meeting office staff
Writing: Itinerary
Extensive Reading: The secretarys day
Unit 2 Reading: Reception work
Listening & Speaking: Receiving visitors
Writing: Callers register
Extensive Reading: Clean your desk
Unit 3 Reading: Showing your values in your job
Listening & Speaking: Whos who in the company
Writing: Curriculum vitae/resume
Extensive Reading: How to write a data sheet
Unit 4 Reading: A good receptionist
Listening & Speaking: Future engagements
Writing: Letter of application
Extensive Reading: Letter of application
Unit 5 Reading: Silence is golden
Listening & Speaking: Booking a hotel room
Writing: Leaving a message
Extensive Reading: Open， honest communications
Unit 6 Reading: Secretaries personal qualities
Listening & Speaking: Conference facilities
Writing: Letter of invitation
Extensive Reading: How to interview for a job
Unit 7 Reading: Telephone tactics
Listening & Speaking: Requesting and replying
Writing: Reply to invitation
Extensive Reading: Americans in the office
Unit 8 Reading: The secretarys role
Listening & Speaking: Work routines
Writing: Memorandum
Extensive Reading: The secretarys functions
Unit 9 Reading: The Internet
Listening & Speaking: Making suggestions
Writing: Job application form
Extensive Reading: Status titles used in Western countries
Unit 10 Reading: Getting on with the chief
Listening & Speaking: Dissatisfied customers
Writing: Notice of meeting
Extensive Reading: Advice on writing a good business letter
Unit 11 Reading: Know-how of attending a meeting
Listening & Speaking: Dealing with salesmen and representatives
Writing: Agenda
Extensive Reading: Seating at a dinner
Unit 12 Reading: Secretaries duties at meetings
Listening & Speaking: Getting to know the equipment
Writing: Minutes of a meeting
Extensive Reading: What you owe your employer?
Unit 13 Reading: Trademarks
Ustening & Speaking: Checking arrangements.
Writing: Request
Extensive Reading: Administrative support
Unit 14 Reading: Functions of business
Ustening & Speaking: The board meeting
Writing: Reply
Extensive Reading: Filing systems
Unit 15 Reading: The right attitudes for taking
psychological tests
Listening & Speaking: Preparing the agenda
Writing: Confirm (1）
Extensive Reading: "Time" in Americans eyes
Unit 16 Reading: The future of the Net economy (I）
Ustening & Speaking: Two important phone calls
Writing: Confirm (2）
Extensive Reading: The future of the Net economy (11）
Vocabulary
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