前言
Part 1 Basic
第一部分 基本篇
UNIT 1 Making a Call打电话
UNIT 2 Receiving a Call接电话
UNIT 3 Spell One’S Name姓名拼写
UNIT 4 Transferring a Phone CaU转接
UNIT 5 Holding the Line稍等
UNIT 6 Busy Line占线
UNIT 7 Unable to AnsWer the Phone无法接电话
UNIT 8 Leaving a Message留言
UNIT 9 Wrong Number打错电话
UNIT 10 Bad Connections电话故障
UNIT 11 International Call国际长途
UNIT 12 Collect Call对方付费电话
Part 2 Life
第二部分 生活篇
UNIT 1 Making a Flight Reservation预订机票
UNIT 2 Confirming Reservations确认预订
UNIT 3 Ordering a Taxi预订出租车
UNIT 4 Shopping on the Phone电话购物
UNIT 5 Making an Appointment with a Doctor与医生约诊
UNIT 6 Room Reservations预订房间
UNIT 7 Reserving Dinner订餐
UNIT 8 Room Service客房服务
UNIT 9 Calling for Someone找人
UNIT 10 Complaints投诉
UNIT 11 BankTelephone银行电话
Part 3 Business
第三部分 商务篇
UNIT 1 Making an Order电话订货
UNIT 2 Bargains讨价还价
UNIT 3 Contating Customers联系客户
UNIT 4 Complaints申诉抱怨
UNIT 5 Promote Sales电话推销
UNIT 6 After-sale Service售后服务
Part 4 Work
第四部分 工作篇
UNIT 1 Appointment预约
UNIT 2 Asking about How to Get询问如何到达
UNIT 3 Reception接待
UNIT 4 Arranging Meeting安排会议
UNIT 5 Asking for Leave请假
UNIT 6 Else其他
Part 5 Amenity
第五部分 礼仪篇
UNIT 1 Making Inquiries询问
UNIT 2 Expressing Thanks致谢
UNIT 3 Calling to Apologize致歉
UNIT 4 Invitations邀请
UNIT 5 Congratulations祝贺
UNIT 6 Telephone Manners电话礼仪
Part 6 PaTticular Conditions
第六部分 特殊状况篇
UNIT 1 Reporting a Crime报案电话
UNIT 2 Calling an Ambulance急救电话
UNIT 3 Asking for Help求助
UNIT 4 Fire Emergency火警电话
UNIT 5 Reporting Reparation报修
Part 7 Telecommunication Service
第七部分 电信服务篇
UNIT 1 Directory Assistance查号台／查号服务
UNIT 2 Information Services信息服务
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