1.Greetings & introductions
TOPICS & SKILLS
Greetings
Introductions
Nationalities
Jobs and office tasks
GRAMMAR
Simple present Adverbs of frequency
CULTURE
Using first names
2.Welcoming visitors
TOPICS & SKILLS
Small talk
Making offers
Office departments
Showing someone around the office
Organization chart
GRAMMAR
Present continuous Prepositions of position
CULTURE
Small talk disasters
3.Telephoning
TOPICS & SKILLS
Taking messages
Telephoning language
Numbers and spelling
Making appointments
GRAMMAR
Present continuous with a future meaning
CULTURE
Goodbye， secretaries！
4.Facts & figures
TOPICS & SKILLS
Charts and graphs
Taking minutes
Getting information right
Saying figures
GRAMMAR
Simple past Question words
CULTURE
Working mothers
Simulation 1
TOPICS & SKILLS
Alex Flscher and Terry Jenkins arrange a meeting
5.Requests & offers
TOPICS & SKILLS
Letter of invitation
Requests and offers
Travel arrangements
Giving directions
GRAMMAR
Modal verbs in requests and offers
CULTURE
Keeping the harmony
6.Dealing with problems
TOPICS & SKILLS
Complaints and apologies
Offering a solution
Making suggestions
Office equipment
Placing orders
GRAMMAR
will vs going to
CULTURE
How sorry are you
7.Putting it in writing
TOPICS & SKILLS
A letter of application & CV
Job ads and an interview
Emails， letters， faxes， memos and text messages
Key phrases for correspondence
GRAMMAR
Present perfect and present perfect continuous
CULTURE
Getting personal
8.Making decisions
TOPICS & SKILLS
Giving opinions
Agreeing and disagreeing
Saying thank you and goodbye
Chirs Meier and Pat Johnson wodk together to organize an international sales conference.
GRAMMAR
Comparatives and superlatives
CULTURE
A culture quiz
Simulation 2
TOPICS & SKILLS
Chris Meier and Johnson work together to organize an international sales conference
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